Viviannette Lopez
Kissimmee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Telesales Agent
Innovacare Health
Orlando, Florida
07.2018 - 04.2024
- Conducted outbound and inbound calls to assist the patients with inquiries and appointment scheduling.
- Managed insurance inquiries and facilitated changes in Primary Care Physician assignment.
- Established patient records and organized intake for efficient administrative processes.
- Conducted insurance verification procedures to streamline patient care processes.
- Collaborated with marketing team to executed post-event patient follow-up initiatives.
- Identified customer needs and offered solutions to their inquiries.
- Answered incoming calls from customers, provided customer service and sales support.
- Built customer relationships by providing knowledgeable answers to their questions.
Clerical Specialist
International Multiple Medical Services
Kissimmee, FL
04.2016 - 07.2019
- Verified payments with insurance companies to ensure accuracy and completeness of billing records.
- Followed up with unpaid claims promptly, utilizing phone and email communication to expedite resolution.
- Provided comprehensive administrative support, including data entry, filling and scheduling,to facilitate smooth office operations.
- Collaborated effectively with colleagues to streamline processes and improve efficiency in claims processing.
- Utilized microsoft office and other software tools to maintain organized and accurate documentation.
Consumer Loan Specialist
SunTrust Banks Inc
Orlando, FL
03.2002 - 04.2007
- Reviewed critical documents on all loan and line products to justify the release of funding proceeds to the broke companies and clients.
- Prepared general ledger ticket entries for th3e funding transactions.
- Initiated contact with brokers, closing agents and clients on missing/incorrect documentation and captured progress and status information in ACAPS.
- Coordinated clearing file exceptions directly with broker, closing agent or clients
- Maintained appropriate excel logs of file activities and broker related fees
- Prepared wire forms and GL Ticket entries for wire funding transactions
- Reviewed the title search and title commitments
- Generated the official loan check and entered the data
Education
Certification - Medical Billing And Coding
Central University of Bayamon
Puerto Rico07-2011
Certification - Data Entry
MBTI Business Training Institute
Santurce, PR02-1999
Some College (No Degree) - Administrative Assistance and Secretarial Science
Central University of Bayamon
Puerto RicoSkills
- Goal-Oriented
- Attention to Detail
- Customer Service
- MS Office
- CRM Software
- Data Entry
- Adaptability and Dependability
- Fluent in Spanish and English
- Insurance verification
- Athena,ECW, Next Gen, Sales Force and Availity
- Warm Calling
- Email and Telephone Etiquette
- Sales Strategies
Timeline
Telesales Agent
Innovacare Health
07.2018 - 04.2024
Clerical Specialist
International Multiple Medical Services
04.2016 - 07.2019
Consumer Loan Specialist
SunTrust Banks Inc
03.2002 - 04.2007
Certification - Medical Billing And Coding
Central University of Bayamon
Certification - Data Entry
MBTI Business Training Institute
Some College (No Degree) - Administrative Assistance and Secretarial Science
Central University of Bayamon
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