Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

VIVICA MILLER

Houston

Summary

Dynamic HR professional with extensive experience at Amazon, adept at managing complex investigations and enhancing employee engagement for over 300 team members. Proven track record in case management and stakeholder communication, driving initiatives within budget constraints. Recognized for critical thinking and attention to detail, consistently achieving timely case closures.

Overview

26
26
years of professional experience
1
1
Certification

Work History

<ul><li>Independently manage caseload of 15-25 complex investigations monthly, achieving case closure within target timeframes while maintaining rigorous documentation standards</li><li>Plan, develop and implement employee engagement initiatives to support work/life balance for 300+ team members. Includes input on and execution of Prime Day and Peak season initiatives focused on fiscal responsibility within budgets in the range of 60-75K</li></ul>

AMAZON
09.2019 - Current
  • Independently manage caseload of 15-25 complex investigations monthly, achieving case closure within target timeframes while maintaining rigorous documentation standards
  • Plan, develop and implement employee engagement initiatives to support work/life balance for 300+ team members. Includes input on and execution of Prime Day and Peak season initiatives focused on fiscal responsibility within budgets in the range of 60-75K

<ul><li>Provide support to General Manager as well as Fulfillment Operations and Support teams</li><li>Managed HOU2 Family Day events for 2,000+ employees, overseeing 30K budget and coordinating with 10+ vendors to deliver successful company gatherings</li><li>Drafted Launch Documents for employee-led volunteer group Amazon Cares; coordinated and tracked over 20 volunteer events; liaison with Community Partners to enhance Amazon’s brand via community involvement</li></ul>

AMAZON
10.2018 - 09.2019
  • Provide support to General Manager as well as Fulfillment Operations and Support teams
  • Managed HOU2 Family Day events for 2,000+ employees, overseeing 30K budget and coordinating with 10+ vendors to deliver successful company gatherings
  • Drafted Launch Documents for employee-led volunteer group Amazon Cares; coordinated and tracked over 20 volunteer events; liaison with Community Partners to enhance Amazon’s brand via community involvement

<ul> <li>Solved approximately 50 stow issues per shift, including the resolution of defective units, returning units to a stowable condition, or declaring units damaged.</li> </ul>

Amazon
Houston
10.2017 - 09.2018
  • Solved approximately 50 stow issues per shift, including the resolution of defective units, returning units to a stowable condition, or declaring units damaged.

<ul><li>Conducted contract analysis for oil and gas clients using Relativity platform, focusing on assignment rights and land-based agreements for arbitration proceedings</li></ul>

PYE LEGAL GROUP / PROVIDUS, Houston, Texas
Houston
03.2013 - 09.2017
  • Conducted contract analysis for oil and gas clients using Relativity platform, focusing on assignment rights and land-based agreements for arbitration proceedings

<ul><li>Conducted discovery and privilege review for oil and gas client using Relativity and Autonomy platforms as part of national civil litigation matter related to Deepwater Horizon oil spill</li></ul>

DW LEGAL, Houston, Texas
Houston
12.2010 - 02.2013
  • Conducted discovery and privilege review for oil and gas client using Relativity and Autonomy platforms as part of national civil litigation matter related to Deepwater Horizon oil spill

<ul><li>Represented individuals in family legal matters (including divorce, child custody, modification of possession, access and support, and enforcement matters)</li></ul>

ATTORNEY, Solo Practitioner, Houston, Texas
Houston
01.2006 - 12.2010
  • Represented individuals in family legal matters (including divorce, child custody, modification of possession, access and support, and enforcement matters)

<ul><li>Managed 100-case litigation docket as lead defense counsel for silica and sand manufacturers, conducting discovery analysis, depositions, and motion practice to resolve claims at pretrial stage</li></ul>

FORMAN, PERRY, WATKINS, TARDY & KRUTZ, LLP, Houston, Texas
Houston
07.2005 - 01.2006
  • Managed 100-case litigation docket as lead defense counsel for silica and sand manufacturers, conducting discovery analysis, depositions, and motion practice to resolve claims at pretrial stage

<ul><li>Represented tobacco and pharmaceutical manufacturers in national products liability litigation, including fact witness investigation, discovery, depositions of plaintiffs and physicians, and motion practice</li><li>Represent domestic and foreign corporate defendants in commercial litigation, including researching, drafting, and arguing six special appearances challenging personal jurisdiction in Texas.</li></ul>

SHOOK, HARDY & BACON, L.L.P., Houston, Texas
Houston
09.2000 - 07.2005
  • Represented tobacco and pharmaceutical manufacturers in national products liability litigation, including fact witness investigation, discovery, depositions of plaintiffs and physicians, and motion practice
  • Represent domestic and foreign corporate defendants in commercial litigation, including researching, drafting, and arguing six special appearances challenging personal jurisdiction in Texas.

UlliDrafted Pre-submission Memorandums for Appellate Panel Review Prior to Oral Argument./li/ul

FIRST DISTRICT COURT OF APPEALS FOR STATE OF TEXAS, Houston, Texas
Houston
01.1999 - 04.1999
  • Drafted pre-submission memorandums for appellate panel review prior to oral argument.

Education

J.D. -

Houston, TX
Houston, TX
05-2000

B.S. - Criminal Justice

01/1995
01.1995

Skills

  • Case management and documentation standards
  • Employee engagement strategies
  • Stakeholder communication
  • Team collaboration
  • Critical thinking skills
  • Attention to detail
  • Interpersonal skills

Certification

SHRM-CP (Society for Human Resource Management - Certified Professional), 2025

References

References available upon request.

Timeline

<ul><li>Independently manage caseload of 15-25 complex investigations monthly, achieving case closure within target timeframes while maintaining rigorous documentation standards</li><li>Plan, develop and implement employee engagement initiatives to support work/life balance for 300+ team members. Includes input on and execution of Prime Day and Peak season initiatives focused on fiscal responsibility within budgets in the range of 60-75K</li></ul>

AMAZON
09.2019 - Current

<ul><li>Provide support to General Manager as well as Fulfillment Operations and Support teams</li><li>Managed HOU2 Family Day events for 2,000+ employees, overseeing 30K budget and coordinating with 10+ vendors to deliver successful company gatherings</li><li>Drafted Launch Documents for employee-led volunteer group Amazon Cares; coordinated and tracked over 20 volunteer events; liaison with Community Partners to enhance Amazon’s brand via community involvement</li></ul>

AMAZON
10.2018 - 09.2019

<ul> <li>Solved approximately 50 stow issues per shift, including the resolution of defective units, returning units to a stowable condition, or declaring units damaged.</li> </ul>

Amazon
10.2017 - 09.2018

<ul><li>Conducted contract analysis for oil and gas clients using Relativity platform, focusing on assignment rights and land-based agreements for arbitration proceedings</li></ul>

PYE LEGAL GROUP / PROVIDUS, Houston, Texas
03.2013 - 09.2017

<ul><li>Conducted discovery and privilege review for oil and gas client using Relativity and Autonomy platforms as part of national civil litigation matter related to Deepwater Horizon oil spill</li></ul>

DW LEGAL, Houston, Texas
12.2010 - 02.2013

<ul><li>Represented individuals in family legal matters (including divorce, child custody, modification of possession, access and support, and enforcement matters)</li></ul>

ATTORNEY, Solo Practitioner, Houston, Texas
01.2006 - 12.2010

<ul><li>Managed 100-case litigation docket as lead defense counsel for silica and sand manufacturers, conducting discovery analysis, depositions, and motion practice to resolve claims at pretrial stage</li></ul>

FORMAN, PERRY, WATKINS, TARDY & KRUTZ, LLP, Houston, Texas
07.2005 - 01.2006

<ul><li>Represented tobacco and pharmaceutical manufacturers in national products liability litigation, including fact witness investigation, discovery, depositions of plaintiffs and physicians, and motion practice</li><li>Represent domestic and foreign corporate defendants in commercial litigation, including researching, drafting, and arguing six special appearances challenging personal jurisdiction in Texas.</li></ul>

SHOOK, HARDY & BACON, L.L.P., Houston, Texas
09.2000 - 07.2005

UlliDrafted Pre-submission Memorandums for Appellate Panel Review Prior to Oral Argument./li/ul

FIRST DISTRICT COURT OF APPEALS FOR STATE OF TEXAS, Houston, Texas
01.1999 - 04.1999

J.D. -

Houston, TX

B.S. - Criminal Justice

01/1995

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