Summary
Overview
Work History
Education
Skills
Timeline
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Vivica Rolland

Irving,TX

Summary

Detail-oriented Patient Representative with comprehensive expertise in medical billing, insurance verification, and patient support. Skilled in navigating healthcare systems(EPIC) and ensuring accurate and confidential handling of patient information.(HIPPA) Known for excellent patient care, strong problem-solving skills, ability to manage multiple priorities in a fast paced environments.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

IKS Health
03.2024 - Current
  • Document interactions and resolutions in EPIC system.
  • Ensured Compliance with HIPAA guidelines by maintaining accurate and confidential accurate and confidential patient documentation.
  • Maintain accurate patient records and ensure confidentiality.
  • Assist with insurance verification and billing inquiries.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Respond to customer requests for services, and company information.
  • Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Providing coaching and mentoring to new hires, contributing to their successful integration into the team.

Merchandise Coordinator

H2GMB
11.2020 - 01.2024


  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility at showcases.
  • Oversaw inventory counts to maintain records
  • Planned out sales cycles to develop and service accounts by using product marketing, product awareness and placement.
  • Established strong vendor relationships to maintain and support business.
  • Negotiated prices, and discount terms.
  • Monitored inventory levels and kept adequate stock in product displays on social media, most importantly at showcases.
  • Ability to engage with others to complete sale

Lead Server

Cajun Tailgators
02.2019 - 03.2020
  • Handling high volume calls while multi tasking providing customer service ; over telephone, and in person.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Cleaning/maintaining clean, and organized work place
  • Managed food resources, memorized orders and coordinated customer service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Sales Associate

Shoe Palace
08.2014 - 09.2015
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High School Diploma -

Macarthur High School
Irving, TX
06.2016

Skills

  • Effective Communication
  • Fast Learner and Adaptability
  • Customer Service Excellence
  • Phone Etiquette
  • Trouble Shooting and Problem solving
  • Leadership and Team Collaboration
  • Organization skills
  • Time Management/Multitasking Strengths
  • Money Handling/Cash Register Operation
  • Product and Service Sales
  • Technical Proficiency

Timeline

Customer Service Representative

IKS Health
03.2024 - Current

Merchandise Coordinator

H2GMB
11.2020 - 01.2024

Lead Server

Cajun Tailgators
02.2019 - 03.2020

Sales Associate

Shoe Palace
08.2014 - 09.2015

High School Diploma -

Macarthur High School

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Vivica Rolland