Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivica Villegas

Cassville,MO

Summary

I significantly enhanced productivity at Georges Inc. by fostering teamwork and ensuring safety. My customer service skills, honed at Yum! Brands Inc., improved customer loyalty through empathetic engagement and efficient transaction handling. Demonstrating reliability and a cooperative attitude, I excel in fast-paced environments, always prioritizing both customer and team to enhance productivity and customer loyalty at Yum! Brands Inc., I excel in problem-solving and active listening, ensuring safe and efficient work environments. Skilled in customer assistance and everyday interactions with people of all age, I adeptly balance team collaboration with individual initiative, driving significant improvements in operational efficiency and client satisfaction. A diligent and hard-working candidate ready to contribute solid effort as a team member. Very thorough and highly organized with excellent communication skills, also a reliable worker with strong work ethic.

Overview

2
2
years of professional experience

Work History

General Laborer

Georges Inc.
02.2024 - 06.2024
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Helped train new employees in safe practices and warehouse procedures.
  • Increased productivity with effective communication and collaboration among team members.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes, and balancing weight.

Customer Service Cashier

Yum! Brands Inc.
07.2022 - 05.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Southwest High School
Washburn, MO
05.2024

Skills

  • Problem-Solving
  • Customer Assistance
  • Reliable and Responsible
  • Safety Procedures
  • Patience and composure
  • Cash Handling
  • Active Listening
  • Cooperative Attitude
  • Work Task Prioritization
  • Analytical Thinking

Timeline

General Laborer

Georges Inc.
02.2024 - 06.2024

Customer Service Cashier

Yum! Brands Inc.
07.2022 - 05.2023

High School Diploma -

Southwest High School
Vivica Villegas