Vivien Boone
San Diego
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
1
1
year of professional experience
Work History
Receptionist
Old Mill District
06.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Barista
The Human Bean
01.2024 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
VIP Lead
Hayden Homes Amphitheater
05.2023 - 10.2023
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
- Conducted regular gemba walks to observe operations firsthand, identifying areas where improvements could be made immediately or over time.
- Fostered culture of open communication and collaboration, which was crucial for successful implementation of lean principles.
- Collaborated with other departments to optimize production workflows.
Education
High School Diploma -
Caldera Highschool
Bend, OR06-2024
Skills
- Organization skills
- Friendly and outgoing
- Time management
- Telephone skills
- Cash handling
- Opening and closing duties
- Customer/Client relations
- Cleanliness
- Exceptional customer service
- Team leadership
Languages
English
Native or Bilingual
Timeline
Receptionist
Old Mill District
06.2024 - 08.2024
Barista
The Human Bean
01.2024 - 04.2024
VIP Lead
Hayden Homes Amphitheater
05.2023 - 10.2023
High School Diploma -
Caldera Highschool
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