Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Vivien Coldiron

Starke,FL

Summary

Dynamic Customer Service Representative with a proven track record at Harveys Supermarkets, excelling in conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic complaint handling and effective communication. Skilled in data entry and team development, consistently achieving high customer satisfaction and fostering a collaborative work environment.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Harveys Supermarkets
07.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Reset Merchandiser

Harveys Supermarkets
12.2023 - 07.2024
  • Enhanced store appearance by executing timely resets and maintaining clean, organized displays.
  • Built fixtures according to plan to effectively display new store merchandise.
  • Boosted customer engagement with eye-catching displays that showcased new products or current promotions.
  • Supported fellow team members in achieving project deadlines by lending assistance when needed, fostering a collaborative environment.
  • Moved merchandise from back storage to front end to maximize productivity.
  • Earned recognition from store management for consistently meeting or exceeding expectations in both speed and quality of work.
  • Ensured accurate inventory levels with routine cycle counts and reconciliations.
  • Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
  • Demonstrated adaptability by quickly adjusting to changing priorities or last-minute modifications in planograms as needed.
  • Reduced time spent on restocking shelves through strategic allocation of resources during peak hours or high-traffic days.
  • Streamlined merchandising processes by collaborating with store management and utilizing efficient communication channels.
  • Optimized product placement within stores by analyzing sales data and adjusting layouts accordingly.
  • Safeguarded company assets by adhering to loss prevention policies during reset projects.
  • Changed shelves, racks, and displays to meet new schematic designs.
  • Collaborated with visual merchandisers to create compelling displays that effectively communicated brand identity and product benefits.
  • Minimized out-of-stock instances by closely monitoring inventory levels and promptly replenishing sold items.
  • Facilitated seamless transition between seasons by efficiently dismantling outdated displays and constructing new ones in alignment with corporate guidelines.
  • Expedited completion of reset projects through meticulous organization and prioritization of tasks.
  • Contributed to increased sales by effectively implementing promotions and seasonal changes in product assortments.
  • Assisted retail partners with pricing strategies, ensuring consistency across all locations for there duration of promotional campaigns.
  • Provided valuable feedback to corporate merchandising teams regarding store-specific challenges or opportunities for improvement based on firsthand observations during resets.
  • Improved product visibility by strategically placing merchandise on shelves according to planograms.
  • Increased customer satisfaction through diligent attention to detail in display arrangement and stocking practices.

Education

High School Diploma -

Union County Highschool
Lake Butler, FL
05.2024

Skills

  • Data entry
  • Product knowledge
  • Paperwork processing
  • Documentation
  • Team development
  • Store maintenance

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Certification

  • MCAS - Microsoft Certified Application Specialist

Timeline

Customer Service Representative

Harveys Supermarkets
07.2024 - 05.2025

Reset Merchandiser

Harveys Supermarkets
12.2023 - 07.2024

High School Diploma -

Union County Highschool

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