Vivien Pinto
Plano,Texas
Summary
Proactive and caring with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
15
15
years of professional experience
Work History
English/Math Elementary Tutor
Kumon Math & Reading Centre
02.2024 - Current
- Enhanced student comprehension by utilizing differentiated instruction methods tailored to individual needs.
- Boosted student confidence and academic performance through one-on-one tutoring sessions.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for improvement.
Owner/General Manager
Carmine's Pizzeria
09.2009 - 05.2022
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Expanded product offerings by creating new recipes and products.
- Assisted in recruiting, hiring and training of team members.
- Managed day-to-day business operations.
- Handled problematic customers and clients to maintain excellent customer service.
Customer Service Representative
Baylor Scott & White
02.2017 - 06.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Biology
Pontifical Catholic University of Parana
Curitiba, PR Brazil01.1984
Bachelor of Science - Science Teacher Education
Pontifical Catholic University of Parana
Curitiba, Parana-Brazil01.1984
Skills
Proactive team player
Problem solver
Highly motivated
Loyal
Dependable
Multi task
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
English/Math Elementary Tutor
Kumon Math & Reading Centre
02.2024 - Current
Customer Service Representative
Baylor Scott & White
02.2017 - 06.2017
Owner/General Manager
Carmine's Pizzeria
09.2009 - 05.2022
Bachelor of Science - Biology
Pontifical Catholic University of Parana
Bachelor of Science - Science Teacher Education
Pontifical Catholic University of Parana
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