Vivien Vasquez
Angleton
Summary
Experienced and versatile Pharmacy Technician with a strong background across various pharmacy settings, including retail, inpatient, and specialty care. Committed to continuous learning and professional development, with a passion for applying my skills in dynamic and diverse environments. Seeking to contribute my knowledge and experience to a forward-thinking organization that values growth, teamwork, and the effective use of talent.
Overview
17
17
years of professional experience
1
1
Certification
Work History
District Lead Pharmacy Technician
Community Health Network
09.2022 - 05.2025
- Resolved issues related to Pharmacy Benefit Managers (PBMs), including prior authorizations, and reimbursement discrepancies.
- Monitored profit margins and submitted optimal product choices for reimbursement to maximize revenue.
- Conducted daily in-house pharmacy audits, reviewing a minimum of 10 high-remittance claims and 5 standard claims per audit to ensure billing accuracy and compliance.
- Coordinated with prescribers to obtain prior authorizations and obtain approval for prescription refills and asses therapeutic alternatives when needed.
- Provided Spanish translation services for the pharmacy team and medical clinic to assist Spanish-speaking patients when necessary.
- Utilized PioneerRx to process and fill prescriptions, ensuring accuracy and efficiency in daily pharmacy operations.
- Monitored team adherence to SOPs and worked collaboratively to improve workflows and reduce operational costs.
- Maintained inventory management procedures, reducing waste and improving stock availability.
- Main and first line of contact when trouble shooting insurance and DUR rejections for my team.
- Trained staff on insurance resolution techniques to prevent recurring issues and improve claim handling efficiency.
- Prepared medications for mail-out and delivery, ensuring accuracy and timely shipment while selecting the most cost-effective shipping methods to minimize errors and delays.
- Managed expired and recalled medication supporting regulatory compliance and inventory accuracy across my site and two team-operated pharmacy locations.
- Performed timely return of unclaimed medications after 14 days in accordance with pharmacy protocols to maintain inventory accuracy and compliance.
Remote MTM Pharmacy Technician
Tabula Rasa Healthcare
09.2021 - 08.2022
- Maintained confidentiality of patient’s health information and abided by strict guidelines to protect their health information.
- Dispatched calls to conduct medication reviews.
- Data entry, added patient’s prescription information into their profile & confirmed the directions in how to take the medications.
- Offered patients various strategies to improve medication adherence and support their treatment plans.
- Achieved and sustained a call volume of 20 calls per hour in alignment with company performance targets.
- Completed additional assigned tasks, including staying current with training requirements and providing managers with feedback on technical issues and call performance.
Certified Sterile Compounding Technician
Texas Children's Hospital
06.2018 - 01.2020
- Performed sterile compounding of medications in accordance with established protocols and safety standards for multiple departments, with primary assignment to inpatient compounding.
- Responsible for abiding to strict sterile compounding guidelines including continuous training and adherence to any changes in SOPs
- Restocked medications and supplies, and maintained inventory of high-value and specialty medications.
- Manually counted and verified controlled inventory in the Pyxis machine to ensure accuracy and maintain proper medication stock levels.
- Utilized EPIC hospital software to verify patient information and prescriber orders, ensuring accuracy in medication processing.
- Routinely screened and removed expired medications from inventory, ensuring proper documentation and compliance with disposal protocols. .
- Maintain cleanliness of pharmacy per sterile compounding guidelines.
- Responsible for delivering prescription orders for patients to pt's bedside and/or pyxis machine.
- Prepared chemotherapy medications for the oncology department, following USP 797 and 800 guidelines for sterile and hazardous drug compounding.
Certified Pharmacy Technician
Walmart Pharmacy
07.2010 - 03.2018
- Take refill requests over the phone or in person.
- Input and process prescriptions effectively and accurately.
- Fill and label prescriptions accurately.
- Organize prescriptions to the appropriate bin.
- Maintain and organize hard copy prescriptions in a numerical order, file the copies to the appropriate area for safe keeping designated by the company.
- Return and restock prescriptions that are not picked up within 10 days.
- Order and maintain the stock of different medications.
- Input and process insurance information for customers, actively troubleshoot any issues that may arise from the insurance company and notify the customer immediately.
- Screen and pull any expired drugs off the shelves.
- Return and mail any expired drugs to the manufacturer.
- Maintain the appearance of the pharmacy.
- Take payments for prescriptions and maintain a balanced cash drawer.
- Maintain the privacy of the customer and make any accommodations necessary to assist the customer.
Administrative Clerk, Lyondell
Equistar
09.2008 - 09.2009
- Review and screen incoming phone calls and emails.
- Organize all incoming and outgoing mail to the appropriate employee.
- File, scan, and organize files.
- Coordinate any supplies needed for meetings.
- Ordered and maintained office supplies.
- Maintained a monthly budget.
- Maintained the upkeep of the office.
- Ran any other necessary duties for several departments.
- Edited and scanned blue-prints of the facility using Auto-CAD.
Education
High School Diploma -
Bay City High School
01.2009
Skills
- Bilingual- Proficient in Spanish and English
- Aseptic Technique experience
- Retail pharmacy technician experience
- Clinical hospital experience
- Remote & high call volume experience
- Proficiency in profit margins and reimbursement
- Experienced in troubleshooting PBM's , Prior Authorizations, and other claim adjunction discrepancies
- Detail oriented and precise prescription order entry
- Experience with HIPAA standards
- Excel, Microsoft Word, Teams, and Outlook proficiency
- Proficient in medical terminology
- Experience with EMR implementation- Pyxis, Epic, and Pioneer Rx
- Cash Handling and POS systems proficiency
- Healthcare administrative and insurance verification experience
- Computer Skills and experience in hardware support
- Experienced in Pharmacy operations management
- Workflow optimization techniques
- Problem-solving & critical thinking skills
- Inventory control expertise
- Adaptable and flexible
- Excellent verbal and written communication skills
Certification
- Sterile Compounding USP 797 Present
- Pharmacy Certification Technician Board January 2020 to January 2022
- Sterile compounding
- National Pharmacy Technician Certification (PTCB)
- Certified Pharmacy Technician (CPhT)
- Pharmacy Technician License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
District Lead Pharmacy Technician
Community Health Network
09.2022 - 05.2025
Remote MTM Pharmacy Technician
Tabula Rasa Healthcare
09.2021 - 08.2022
Certified Sterile Compounding Technician
Texas Children's Hospital
06.2018 - 01.2020
Certified Pharmacy Technician
Walmart Pharmacy
07.2010 - 03.2018
Administrative Clerk, Lyondell
Equistar
09.2008 - 09.2009
High School Diploma -
Bay City High School
Assessments
- Call center customer service — Highly Proficient June 2022
- Demonstrating customer service skills in a call center setting
- Full results: Highly Proficient
- Medical terminology — Highly Proficient May 2022
- Understanding and using medical terminology
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Texas State Board of Pharmacy licensed. Licence #192530 expiring in June 2026
- Pharmacy Technician Certification Board licensed. License #10102404 Exp: Jan 2026
- Sterile IV Certified
- NABP certified
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