Vivien Vasquez
Angleton
Summary
Experienced and versatile Pharmacy Technician with a strong background across various pharmacy settings, including retail, inpatient, and specialty care. Committed to continuous learning and professional development, with a passion for applying my skills in dynamic and diverse environments. Seeking to contribute my knowledge and experience to a forward-thinking organization that values growth, teamwork, and the effective use of talent.
Overview
17
17
years of professional experience
1
1
Certification
Work History
District Lead Pharmacy Technician
Community Health Network
Angleton, TX
09.2022 - 05.2025
- Resolved issues related to Pharmacy Benefit Managers (PBMs), including prior authorizations, and reimbursement discrepancies.
- Monitored profit margins and submitted optimal product choices for reimbursement to maximize revenue.
- Conducted daily in-house pharmacy audits, reviewing a minimum of 10 high-remittance claims and 5 standard claims per audit to ensure billing accuracy and compliance.
- Coordinated with prescribers to obtain prior authorizations and obtain approval for prescription refills and asses therapeutic alternatives when needed.
- Provided Spanish translation services for the pharmacy team and medical clinic to assist Spanish-speaking patients when necessary.
- Utilized PioneerRx to process and fill prescriptions, ensuring accuracy and efficiency in daily pharmacy operations.
- Monitored team adherence to SOPs and worked collaboratively to improve workflows and reduce operational costs.
- Maintained inventory management procedures, reducing waste and improving stock availability.
- Main and first line of contact when trouble shooting insurance and DUR rejections for my team.
- Trained staff on insurance resolution techniques to prevent recurring issues and improve claim handling efficiency.
- Prepared medications for mail-out and delivery, ensuring accuracy and timely shipment while selecting the most cost-effective shipping methods to minimize errors and delays.
- Managed expired and recalled medication supporting regulatory compliance and inventory accuracy across my site and two team-operated pharmacy locations.
- Performed timely return of unclaimed medications after 14 days in accordance with pharmacy protocols to maintain inventory accuracy and compliance.
Remote MTM Pharmacy Technician
Tabula Rasa Healthcare
Angleton, TX
09.2021 - 08.2022
- Maintained confidentiality of patient’s health information and abided by strict guidelines to protect their health information.
- Dispatched calls to conduct medication reviews.
- Data entry, added patient’s prescription information into their profile & confirmed the directions in how to take the medications.
- Offered patients various strategies to improve medication adherence and support their treatment plans.
- Achieved and sustained a call volume of 20 calls per hour in alignment with company performance targets.
- Completed additional assigned tasks, including staying current with training requirements and providing managers with feedback on technical issues and call performance.
Certified Sterile Compounding Technician
Texas Children's Hospital
Houston, TX
06.2018 - 01.2020
- Performed sterile compounding of medications in accordance with established protocols and safety standards for multiple departments, with primary assignment to inpatient compounding.
- Responsible for abiding to strict sterile compounding guidelines including continuous training and adherence to any changes in SOPs
- Restocked medications and supplies, and maintained inventory of high-value and specialty medications.
- Manually counted and verified controlled inventory in the Pyxis machine to ensure accuracy and maintain proper medication stock levels.
- Utilized EPIC hospital software to verify patient information and prescriber orders, ensuring accuracy in medication processing.
- Routinely screened and removed expired medications from inventory, ensuring proper documentation and compliance with disposal protocols. .
- Maintain cleanliness of pharmacy per sterile compounding guidelines.
- Responsible for delivering prescription orders for patients to pt's bedside and/or pyxis machine.
- Prepared chemotherapy medications for the oncology department, following USP 797 and 800 guidelines for sterile and hazardous drug compounding.
Certified Pharmacy Technician
Walmart Pharmacy
Angleton, TX
07.2010 - 03.2018
- Take refill requests over the phone or in person.
- Input and process prescriptions effectively and accurately.
- Fill and label prescriptions accurately.
- Organize prescriptions to the appropriate bin.
- Maintain and organize hard copy prescriptions in a numerical order, file the copies to the appropriate area for safe keeping designated by the company.
- Return and restock prescriptions that are not picked up within 10 days.
- Order and maintain the stock of different medications.
- Input and process insurance information for customers, actively troubleshoot any issues that may arise from the insurance company and notify the customer immediately.
- Screen and pull any expired drugs off the shelves.
- Return and mail any expired drugs to the manufacturer.
- Maintain the appearance of the pharmacy.
- Take payments for prescriptions and maintain a balanced cash drawer.
- Maintain the privacy of the customer and make any accommodations necessary to assist the customer.
Administrative Clerk, Lyondell
Equistar
Matagorda, TX
09.2008 - 09.2009
- Review and screen incoming phone calls and emails.
- Organize all incoming and outgoing mail to the appropriate employee.
- File, scan, and organize files.
- Coordinate any supplies needed for meetings.
- Ordered and maintained office supplies.
- Maintained a monthly budget.
- Maintained the upkeep of the office.
- Ran any other necessary duties for several departments.
- Edited and scanned blue-prints of the facility using Auto-CAD.
Education
High School Diploma -
Bay City High School
01.2009
Skills
- Bilingual- Proficient in Spanish and English
- Aseptic Technique experience
- Retail pharmacy technician experience
- Clinical hospital experience
- Remote & high call volume experience
- Proficiency in profit margins and reimbursement
- Experienced in troubleshooting PBM's , Prior Authorizations, and other claim adjunction discrepancies
- Detail oriented and precise prescription order entry
- Experience with HIPAA standards
- Excel, Microsoft Word, Teams, and Outlook proficiency
- Proficient in medical terminology
- Experience with EMR implementation- Pyxis, Epic, and Pioneer Rx
- Cash Handling and POS systems proficiency
- Healthcare administrative and insurance verification experience
- Computer Skills and experience in hardware support
- Experienced in Pharmacy operations management
- Workflow optimization techniques
- Problem-solving & critical thinking skills
- Inventory control expertise
- Adaptable and flexible
- Excellent verbal and written communication skills
Certification
- Sterile Compounding USP 797 Present
- Pharmacy Certification Technician Board January 2020 to January 2022
- Sterile compounding
- National Pharmacy Technician Certification (PTCB)
- Certified Pharmacy Technician (CPhT)
- Pharmacy Technician License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
District Lead Pharmacy Technician
Community Health Network
09.2022 - 05.2025
Remote MTM Pharmacy Technician
Tabula Rasa Healthcare
09.2021 - 08.2022
Certified Sterile Compounding Technician
Texas Children's Hospital
06.2018 - 01.2020
Certified Pharmacy Technician
Walmart Pharmacy
07.2010 - 03.2018
Administrative Clerk, Lyondell
Equistar
09.2008 - 09.2009
High School Diploma -
Bay City High School
Assessments
- Call center customer service — Highly Proficient June 2022
- Demonstrating customer service skills in a call center setting
- Full results: Highly Proficient
- Medical terminology — Highly Proficient May 2022
- Understanding and using medical terminology
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Texas State Board of Pharmacy licensed. Licence #192530 expiring in June 2026
- Pharmacy Technician Certification Board licensed. License #10102404 Exp: Jan 2026
- Sterile IV Certified
- NABP certified