Viviene Wilson-Castle

• Assisted with numerous projects over last three years.
• Coached both season and new agent as needed and filing coaching recaps.
• Assisting agents in multiple chats.
• Reviewing and processing Customer Service Request (CSR) in timely manner for submission to clients.
• Assist in all areas of Customer Service Department and was also enlisted to assist in training department with new hires nesting.
• Knowledgeable in all booking systems.

• Utilized all booking system use by company to assist customers.
• Completing Customer Service request for guest.

Performed other duties as assigned.

• Met customer call guidelines for service levels, handle time and productivity.
• Took part in Continuous Education training as required by company.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Conducted interviews with disputants.
• Drove dispute resolutions using effective problem-solving methods.
• Managed time efficiently in order to complete all tasks within deadlines.
• Provided professional services and support in dynamic work environment.