VIVIENNE CORTES
Winchester,CA
Summary
Completed Service Now Externship, completed Pre-Apprenticeship with Creating Coding Careers. Over twenty years experience as a technician to include fleet and equipment management and education. Well disciplined and responsible. Able to accurately follow written and oral instructions, set priorities, identify and comprehend critical elements of situations and select appropriate courses of action. Able to work with diverse groups of individuals in team and individual settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Extern
ServiceNow NextGen Professionals Extern
03.2023 - 07.2023
- Complete configuration and workflow administration collaboratively to support business processes in ServiceNow platform
- Gain understanding of, customize, and support solutions on ServiceNow platform as it relates to ITSM, Service Portal, Scripting, and other related functionality
- Participate in internal knowledge sharing and collaboration activities and initiatives
- Implement ServiceNow customizations, including IT Service Management, Service Portal, Scripting, etc.
Pre Apprenticeship
Creating Coding Careers - San Diego, CA
09.2022 - 11.2022
Mechanic
Brinks
06.2018 - 10.2018
AUTOMOTIVE WORKER
Dept, Navy
11.2016 - 08.2018
Mechanic/Sales
Workshop for Warriors
12.2011 - 10.2012
FSR/Trainer
TJFig
07.2010 - 10.2010
Field Service Repairer
General Dynamics Land Systems - Afghanistan
02.2008 - 01.2010
Education
Instructor Certification -
Mrap University
Certificate - Tracked Vehicle Mechanic
US Army
Associate of Arts - Automotive Technology
Cuyamaca College
Certificate - Heavy Wheel Vehicle Mechanic
US Army
Information Technology
Creating Coding Careers
11.2022
Service Now NextGen Professionals Program
07.2023
Skills
- Database entry
- Spreadsheet development
- Technical Support
- Troubleshoot Service Issues
- JavaScript
Certification
- Micro-Certification - Flow Designer, 04/13/23
- Micro-Certification - Welcome to ServiceNow, 02/13/23
Timeline
Extern
ServiceNow NextGen Professionals Extern
03.2023 - 07.2023
Pre Apprenticeship
Creating Coding Careers - San Diego, CA
09.2022 - 11.2022
Mechanic
Brinks
06.2018 - 10.2018
AUTOMOTIVE WORKER
Dept, Navy
11.2016 - 08.2018
Mechanic/Sales
Workshop for Warriors
12.2011 - 10.2012
FSR/Trainer
TJFig
07.2010 - 10.2010
Field Service Repairer
General Dynamics Land Systems - Afghanistan
02.2008 - 01.2010
Instructor Certification -
Mrap University
Certificate - Tracked Vehicle Mechanic
US Army
Associate of Arts - Automotive Technology
Cuyamaca College
Certificate - Heavy Wheel Vehicle Mechanic
US Army
Information Technology
Creating Coding Careers
Service Now NextGen Professionals Program
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