Vivienne Painter

Answers all incoming calls presented employing approved script

• Schedules accurately by selecting correct radiology exam
• Complies with guidelines for placing appointments in EPIC scheduling grid
• Obtains medical cases information including diagnosis(es), ICD 9, CPT codes and ordering/referring MD Checks for equipment/resource/provider conflicts, asks clinical questions, and provides patient prep instructions
• Follows all documentation guidelines and requirements
• Conduct outbound calls and book appointments for messages left by phone
• Follows name search procedure to ensure positive patient identification and prevent duplicate medical record assignment
• Obtains/verifies all demographic information with patient or referring MD office
• Resolves all discrepancies with name, date of birth and/or social security number
• Selects correct plan code and enters all insurance information to ensure timely and efficient authorization and verification of benefits Assists patients wanting sooner appointment by stat editing account to appropriate work list.

Provides direct administrative support to Medical Directors/Physicians of various Cancer Centers within the Inova Schar Cancer Institute and to Senior Director of Cancer Research

• Manage calendars in Outlook, plan meetings, coordinates events, and prepares agendas and other meeting materials
• Arranges and coordinates travel for Medical Directors/Physicians and Senior Director
• Assisted in physician credentialing, license renewal, and re-appointments
• Reconcile and submit expense report for reimbursements
• Assists in preparation of annual budget preparations, monitors expenses, reconciles budget to actual, researches and track variances
• Drafts letters and correspondence, collect information, and initiates communication as needed
• Redesigned marketing strategies by enhancing business cards, website, updating display boards and developing monthly newsletter
• Managed all supply orders within budgeted guidelines.

Provides direct administrative support to Senior Directors of Adult Med/Surg Services, ED/Observation, Inova Heart and Vascular Institute (IHVI) and Trauma/CC departments

• Serves as office manager, ensuring efficient and effective function of supported department operations and oversees current and new-hire Administrative Coordinators
• Manage calendars in Outlook, coordinate meetings, organize interviews, assist with new-hire on-boarding for Senior Directors
• Maintaining and managing payroll and signing-off Clinical Directors and Administrative Coordinators timecards through InovaPass
• Reviews and approves invoices for payment, follow up on all return mail and calls, and orders supplies to provide administrative and operational support to team
• Coordinates coverage and work flow to ensure smooth operation within supported departments
• Managing calendars, accommodating meeting requests, and maintaining seven conference room spaces in patient tower
• Ordering and maintaining office supplies for Senior Directors
• Compiling and distributing Press Ganey reports
• Processing and reviewing department invoices via AP Workflow
• Coordinating travel arrangements for personnel attending conferences and off-site-meetings
• Assisting/coordinating office relocations/office space planning.

Welcoming patients, checking in/checking out patients for appointments

• Registering and scheduling patients
• Collecting patient co-pays and payments and reconciling with end of day batch and forwarding to correct billing entities
• Oversaw finances including cash flow, charge entry, co-payments, and accounts payable
• Monitoring work flows, keeping office area neat and clutter-free
• Provides general office support to manager, administrative staff, and clinical staff
• Overseeing training of new hires in home office and in other facilities
• Experience as trainer for new hire orientees for EPIC and Passport for Inova Medical Group
• Assisted with Acquisitions department in opening of new offices
• Assisted manager with developing more efficient workflow improvements, detail-oriented process changes, and increased focus on patient satisfaction
• Acting team lead when manager was out of office.

• Providing information and direction for visitors and hospital staff on unit as well as redirecting phone calls to proper personnel
• Setting up charts for new patients, maintaining charts for patients on floor, and dismantling charts upon patient’s discharge as well as transcribing doctor orders to charts and to AS400 hospital database
• Answering patient calls on intercom and refers their need of assistance to appropriate person
• Completes and maintains hospital and nursing records such as census, treatment and medication lists, allergy lists and other records as required
• Ordering supplies, equipment and equipment repairs as well as maintenance and housekeeping requests
• Maintaining cleanliness and orderliness in nurse’s station and other charting areas in unit and performing other clerical and receptionist duties as requested by supervising nurse
• Experience as trainer for new hire orientees in AS400 and new users in implementation of Meditech at Providence Hospital.

• Receiving and registering patients, managing appointments, maintaining records, communication with patients, and using various computer skills
• Assisting with office billing regarding insurance and Medicare claims
• Collecting and processing specimens, phlebotomy, basic testing procedures such as blood glucose and hemoccult in stool and administration of parenteral medications
• Administration of EKG, hemodynamics profile, spirometry, mini-mental tests
• Triaging patients, obtaining accurate vital signs, rooming patients and assisting physician in examination and treatment.

• Managed schedules of physician, staff, and patients and supervised day-to-day clinic operations of office staff which included medical assistants, phlebotomist, and billing
• Managed transition written system for payroll processing and record keeping to online payment system and patient relationship management software
• Implemented quality management system resulting in improved patient satisfaction, organizational effectiveness, and compliance
• Gathers, processes, and analyzes data on feedback forms, proposals, and employee evaluations to make informed decisions regarding continued performance
• Decreased office expenditures 5% by implementing needed controls on supplies and standardizing ordering procedures.