Vivienne Quinones
Chandler,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Testing Analyst
Bank Of America
11.2023 - Current
- Ensured consistency across all releases with strict adherence to established change management procedures during software deployment phases.
- Increased collaboration between cross-functional teams through effective communication of test results and recommendations.
- Promoted a culture of continuous learning within the team by organizing regular training sessions on testing methodologies and tools, fostering professional growth and development.
- Mitigated risk of system downtime through extensive stress and load testing, identifying areas requiring optimization or refactoring.
Home Service Specialist 2
Bank Of America
10.2021 - 11.2023
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of materials and competitive pricing.
- Retained existing clients through regular follow-up calls, ensuring their continued satisfaction with provided services.
- Handled calibration of audio and visual equipment for customers and set up devices for optimal performance.
- Enhanced company reputation through exceptional customer service and attention to detail in all aspects of home services provision.
- Worked effectively in fast-paced environments.
- Delivered high-quality workmanship by maintaining a keen eye for detail and adhering to industry best practices.
Fraud Analyst
JPMorgan Chase
11.2020 - 10.2021
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
Personal Banker
JPMorgan Chase
07.2018 - 11.2020
- Responded to customer inquiries regarding new accounts and account services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Explained account terms and conditions to customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Education
Bachelor of Arts - International Business
Marymount Manhattan College
09.2013
Skills
- Test environment setup
- Black Box Testing
- Hardware and Software Configuration
- Cross-Functional Team Collaboration
- Customer Service
- Client Requirements
- Workload Management
Timeline
Testing Analyst
Bank Of America
11.2023 - Current
Home Service Specialist 2
Bank Of America
10.2021 - 11.2023
Fraud Analyst
JPMorgan Chase
11.2020 - 10.2021
Personal Banker
JPMorgan Chase
07.2018 - 11.2020
Bachelor of Arts - International Business
Marymount Manhattan College
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