Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vivika Silva

Strathmore,CA

Summary

Dynamic professional with a proven track record at Visalia Hyundai, excelling in customer service and sales expertise. Leveraged social media to enhance brand presence, achieving significant customer loyalty. Skilled in problem-solving and relationship building, consistently delivering beyond expectations. Expert in managing high-stress situations and driving team collaboration towards common goals.

Overview

5
5
years of professional experience

Work History

Sales Associate

Visalia Hyundai
12.2023 - 09.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.

Social Media Specialist

Visalia Hyundai
09.2023 - 12.2023
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
  • Upheld a consistent brand voice across all channels, tailoring messaging to align with specific platform demographics while maintaining overall company identity.

Receptionist Administrator

Visalia Hyundai
02.2023 - 09.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Barista Trainer

STARBUCKS COFFEE COMPANY
03.2020 - 02.2023
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Key Holder Supervisor

Orange Works
05.2019 - 03.2020
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.

Education

No Degree - Cosmetology

Peluqueria Familiar Trinny
Porterville, CA

High School Diploma -

Exeter Union High School
Exeter, CA
05-2019

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Problem-Solving
  • Relationship Building
  • Money Handling
  • Sales expertise
  • Meeting deadlines

Languages

English
Full Professional

Timeline

Sales Associate

Visalia Hyundai
12.2023 - 09.2024

Social Media Specialist

Visalia Hyundai
09.2023 - 12.2023

Receptionist Administrator

Visalia Hyundai
02.2023 - 09.2023

Barista Trainer

STARBUCKS COFFEE COMPANY
03.2020 - 02.2023

Key Holder Supervisor

Orange Works
05.2019 - 03.2020

No Degree - Cosmetology

Peluqueria Familiar Trinny

High School Diploma -

Exeter Union High School

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Vivika Silva