Vivion Green
Bryan,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
5
5
years of professional experience
1
1
Certification
Work History
Texas Works Advisor III
Health And Human Services Commission
08.2023 - Current
- Receive local and statewide complaints to review thoroughly to address and determine accuracy.
- Assist in special projects assigned by state office by reviewing data to complete using Microsoft Excel in a timely manner.
- Serve as an Electronic Benefit Transfer (EBT) Coordinator to ensure local offices comply with guidelines on security and accountability operations.
- Provide local office support by assisting with case reviews and troubleshooting procedures.
- Perform Texas Works Advsior I & II duties
Texas Works Advisor II
Texas Health and Human Services Commission
06.2022 - 07.2023
- Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights
- Interview and investigate applicants for public assistance to gather information pertinent to their applications; interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
Texas Works Advisor I
Texas Health and Human Services Commission
05.2021 - 05.2022
- Interview applicants and recipients in person or by inbound/outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs
- Evaluate data from various electronic and other sources for data entry into a computer-based eligibility system
- Compute and authorize benefits based on eligibility determination
- Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
Healthcare Service Specialist
Computer Programs and Systems Inc - TruBridge
07.2020 - 04.2021
- Provided exceptional customer service to callers seeking information on healthcare services, billing inquiries, and case updates.
- Processed payments accurately and efficiently, ensuring adherence to payment processing guidelines and compliance standards.
- Utilized software to navigate and update case information, maintaining accurate and up-to-date records.
- Successfully managed high call volumes while maintaining quality and efficiency standards.
- Upheld strict confidentiality and compliance with HIPAA regulations in handling sensitive healthcare information.
Human Resources Intern
Harrison County Courthouse
08.2019 - 11.2019
- Under the supervision of the Human Resources Director, provide administrative support to the Human Resources department by maintaining employee records, updating databases, and handling documentation related to personnel files.
Student Undergraduate Assistant
Student Health, Counseling and Wellness
01.2019 - 05.2019
- Supports and maintains the health needs of patients under the supervision of a Licensed Clinical Psychologist
- Prepares and maintains related equipment and records
- Assists regular faculty or staff in essential departmental operations which may include communicating with clients, scheduling appointments, checking in clients, taking client information, and/or completing encounter forms
- Assist with department programs through planning, implementing, promoting and supporting.
Education
Master Of Social Work -
Prairie View A & M University
Prairie View, TXBachelor of Business Administration - Management
Wiley University
Marshall, TX05.2020
Skills
- Customer Service
- Data Entry
- Microsoft Office Suite
- Documentation
- Communication
- Conflict Resolution
- Confidentiality
- Time Management
- Cultural Humility
Certification
Mental Health First Aid - Mental Health First Aider, 04/01/22, Present, Mental Health First Aid is an early intervention public education program. It teaches adults how to recognize the signs and symptoms that suggest a potential mental health challenge, how to listen non-judgmentally and give reassurance to a person who may be experiencing a mental health challenge, and how to refer a person to appropriate professional support and services.
Affiliations
- NAACP, Wiley College Chapter- Health Chair August 2018 -May 2019; President December 2019 - May 2020
- Minority Wellness Ambassadors - Community Service Committee 2018 -2019
- Delta Sigma Theta, Sorority Incorporated, Alpha Iota Chapter - Secretary April 2019- April 2020
References
Available upon request
Timeline
Texas Works Advisor III
Health And Human Services Commission
08.2023 - Current
Texas Works Advisor II
Texas Health and Human Services Commission
06.2022 - 07.2023
Texas Works Advisor I
Texas Health and Human Services Commission
05.2021 - 05.2022
Healthcare Service Specialist
Computer Programs and Systems Inc - TruBridge
07.2020 - 04.2021
Human Resources Intern
Harrison County Courthouse
08.2019 - 11.2019
Student Undergraduate Assistant
Student Health, Counseling and Wellness
01.2019 - 05.2019
Master Of Social Work -
Prairie View A & M University
Bachelor of Business Administration - Management
Wiley University
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