Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Vivlyn Marke

Summary

I am a confident young and energetic, dependable and very organised with keen attention to problem solving and branding. I am a team player, self-motivated and able to take responsibility and work effectively on my own or as part of a team. My approach to work is one of professionalism, goal oriented, quick learner and keen on learning and developing new skills. I am a friendly, courteous, helpful and enthusiastic as well as excellent communications and time management skills. Overtime I have developed the skills of working in fast pace and high-volume environments with positive attitude to succeed.

Registered Client Associate provides dedicated operational and sales assistance to support office initiatives. Offers six years of professional and internship experience with demonstrated client service and technical skills. Well-versed in investment and banking products, policies and procedures.

Successful at keeping customers happy and working with cross-functional teams to manage the entire sales process. Collaborative and hardworking with a flexible approach and strategic mindset. Expertise in different products

Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.

Overview

6
6
years of professional experience

Work History

Sales Assistance

Constellation
01.2022 - Current
  • Customer service
  • Inventory Management
  • Maintaining full product knowledge
  • Managing telephone queries
  • Solving operational customer problems efficiently
  • Cash handling
  • First point of contact for query resolution
  • Created a new process for the company’s file maintenance system, improving organisation efficiency and staff satisfaction by 25%
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Offered technical assistance to support front-line teams with daily operations and special projects.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Provided impactful sales training and motivated sales team members to drive revenue growth.
  • Provided special assistance to disabled individuals.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Developed and executed marketing campaigns to increase online sales and customer engagement.

Sales Associate

Tkmaxx
09.2019 - 01.2024
  • Customer service
  • Inventory management
  • Maintaining full product knowledge
  • Managing telephone queries
  • Solving operational/customer problem efficiently
  • Cash holding
  • First point of contacts for query resolution
  • Achieved monthly sales target and 120% of Kpl’s in year 2 and 130% in year 3
  • Implemented a new system for inventory management improving storeroom productivity by 10% ensure costs were controlled and improved customer service as complaints reduced by 20% over the course of 3 months
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

LLB Honors -

University of Kent
06.2025

Btec level 3 Extended Diploma - undefined

07.2019

Skills

  • Risk management
  • Problem solving
  • Interpersonal skills
  • Sales and marketing
  • Time management
  • Good listener
  • Attention to details
  • Administration
  • Staffing assistance
  • Sales presentation development
  • Legal assistance
  • Client assistance referrals
  • Self-checkout assistance
  • Sales tactics
  • Student inquiry assistance
  • Sales promoting
  • Group ticket sales
  • Sales assistance

Hobbies and Interests

  • Cooking
  • Dancing

Languages

English
Native or Bilingual

Timeline

Sales Assistance

Constellation
01.2022 - Current

Sales Associate

Tkmaxx
09.2019 - 01.2024

Btec level 3 Extended Diploma - undefined

LLB Honors -

University of Kent
Vivlyn Marke