Vjollca Kastrati

• Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
• Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
• Streamlined reservation process for increased efficiency and improved guest experience.
• Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
• Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
• Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.
• Monitored inventory levels closely, placing timely orders to avoid stockouts or overstocking issues negatively impacting profits.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

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• Collaborated with other caretakers to provide consistent care across various settings.
• Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
• Managed daily routines for multiple children at once, effectively juggling various tasks while maintaining a calm demeanor.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Established trust with families by demonstrating reliability, punctuality, and genuine care for their children

• Improved multiple facility's cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
• Demonstrated flexibility in working hours, accommodating special requests for after-hours cleanings or emergency situations.
• Managed time effectively, prioritizing tasks to meet deadlines and maintain high-quality results.
• Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.