Vlad Borisenko
Pikesville,MD
Summary
Certified Software Quality Assurance Engineer with background in developing, executing and maintaining comprehensive suites of automation test plans. Strong knowledge in all stages of software development life cycle (SDLC) and solid understanding of QA methodologies. Skilled at identifying software issues, tracking bugs and working closely with development teams to ensure optimal product quality. Demonstrated history of improving project efficiency and reducing defects through effective testing strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Software Quality Assurance Engineer
Scientific Games
Baltimore, MD
03.2024 - 07.2024
- Managed testing processes for new lottery game systems, contributing to the successful rollout of MD’s CASH POP draw event.
- Configured system test settings utilizing restored production data.
- Performed regression testing of new releases for all central system components of AEGIS-EF terminal applications.
- Oversaw execution of backup procedures.
- Implemented software releases on core systems.
- Handled the lifecycle management of JIRA ticketing.
- Regularly keep abreast of current SOD, EOD, and drawing tasks.
- Generated well-structured plans and updated frameworks to enhance reporting efficiency.
- Adhered to industry standards for SQA and CMMI.
- Delivered comprehensive assistance to Lottery and SGI teams.
Lead QA Engineer
B2B Mobile Auction
Baltimore, MD
06.2023 - 08.2024
- Executed automated QA tests enhancing website performance and reliability.
- Track and resolve various issues during regression testing.', 'Utilize efficient project management techniques for effective QA testing processes.
- Established a reliable system for ongoing issue monitoring in Jira.
- Created and managed detailed manual test scripts tailored for large-scale websites.
- Facilitated open dialogue to confirm that application features met the needs of various workspaces and departments.
- Conveyed innovative software functions to team members during feature rollouts.
Associate QA Engineer
Zenimax Online Studios
Rockville, MD
12.2020 - 04.2023
- Conducted rigorous testing of assigned test requests to identify and report game issues (bugs)
- Played a key role in establishing, maintaining, and enhancing aspects of the QA pipeline and technical standards
- QA Testing: Tested software across Windows and Mac environments, as well as Android and iOS platforms, ensuring cross-compatibility
- Entered high-quality and accurate game issues into the bug tracking system, adhering to department standards
- Assisted team members in regression testing and reproducing observed bugs, resulting in regressing 150 out of 200 reported bugs
- Project Management: Collaborated with peers and senior team members to assess and escalate game issues and concerns
- Worked with production units to establish test routines and create comprehensive test plans
- Evaluated incomplete game versions to detect defects, ensuring timely resolutions
- Monitored and followed up on warnings, memory reports, and performance problems for improved product quality and performance
- Reporting: Provided developers with clear and concise reproduction steps for identified issues, facilitating efficient troubleshooting
- Delivered professional feedback on gameplay-related issues to team leads and designated point of contacts via Slack
- Ensured review and playtest builds were fully functional and distributed internally and externally
- Authored and presented build notes as needed to keep all stakeholders informed
- Specialization: Ensured culturally relevant game experiences through localization testing in the Russian language
Remote Tech Support
The Big Apple Corp
Brooklyn, NY
08.2019 - 12.2020
- Delivered effective end-user helpdesk IT support, managing office technology and ensuring seamless operations
- Procured computer-related equipment, optimizing technology resources and performance
- Tech Support: Installed, maintained, troubleshot, and repaired a wide range of hardware, including laptops, desktops, network equipment, printers, A/V equipment, and various peripherals
- Maintained comprehensive software and hardware asset inventories, while also ensuring compliance with licensing requirements
- Administrative: Conducted onboarding and offboarding tasks, guaranteeing smooth transitions for new and departing employees
- Administered Office 365 email and managed cloud-based file systems, ensuring reliable communication and data access for the organization
Tech Support Agent
Pole to Win America
Hunt Valley, MD
06.2014 - 05.2015
- Conducted comprehensive end-to-end QA testing for the video game, ensuring product quality and functionality
- Product Support: Identified, corrected, and provided guidance on technical issues in customers' computers, mobile apps, and video game consoles, enhancing user experiences
- Assisted end users in software installation and provided resolutions to installation issues, ensuring smooth user experiences
- Reporting: Recognized trends in customer problems and offered valuable feedback and insights to team members based on independent testing
- Maintained transparent communication of issues, risks, and test status, delivering detailed reports in a timely manner
- Collaborated closely with team members to achieve optimal results and enhance product quality
- Customer Service: Delivered exceptional customer support for approx
- 100 tickets per day and resolved technical issues through various communication channels, including email, phone, chat, social media, and other online platforms
- Effectively managed multiple concurrent chat and email interactions while handling frequent interruptions from incoming phone calls, emails, social media interactions, and other online platforms
Education
Bachelor of Science - Simulation & Game Design
University of Baltimore
Baltimore, MD12-2019
Associate of Arts - General Studies
Community College of Baltimore County
Baltimore, MD08-2015
Skills
- Jira
- Helix
- Confluence
- Postman
- Windows
- Mac
- Linux
- Android
- Apple iOS
- Test planning
- Test execution
- Defect documentation
- QA
- QMS
Certification
- SQL for Data Science,
- Introduction to Programming in C++
- Sprint Planning for Faster Agile Team Delivery
- Agile Innovation and Problem-Solving Skills
- Agile Leadership Principles and Practices
- Agile Process Project, and Program Control
- Applied Scrum for Agile Project Management
- Professional Certificate Agile Project Management
- IAP Verified Career College Certificate: Project Management
- MindLuster Verified ISTQB Foundation Certification
- MindLuster Verified Microsoft Azure Certification
References
References available upon request.
Timeline
Software Quality Assurance Engineer
Scientific Games
03.2024 - 07.2024
Lead QA Engineer
B2B Mobile Auction
06.2023 - 08.2024
Associate QA Engineer
Zenimax Online Studios
12.2020 - 04.2023
Remote Tech Support
The Big Apple Corp
08.2019 - 12.2020
Tech Support Agent
Pole to Win America
06.2014 - 05.2015
Bachelor of Science - Simulation & Game Design
University of Baltimore
Associate of Arts - General Studies
Community College of Baltimore County
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