Vlad Mihai
Miami Beach,FL
Summary
Dynamic leader and organizational problem-solver with a proven track record in advanced supervisory, team-building, and customer service skills. Expertise in quickly assuming roles to implement positive changes that drive company success. Committed to enhancing employee engagement and performance through effective training, monitoring, and morale-building techniques. Well-versed in catering to high-end and upscale clientele in the vibrant Miami market.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Mr Hospitality
09.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Senior Manager
Zuma
07.2023 - 09.2024
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Maintained adequate staffing to meet objectives within budget.
- Conducted quality, timely performance feedback and performance appraisals.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
General Manager of Operations
Lobster Shack
12.2021 - 06.2023
- Implemented new methods and operations to increase efficiency and staff engagement
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Produced thorough, accurate and timely reports of project activities
- Interviewed prospective employees and provided input to HR on hiring decisions
- Reviewed completed work to verify consistency, quality and conformance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Initiated new projects that resulted in increased productivity across all departments.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
ASISTANT GENERAL MANAGER
Chotto Matte
10.2018 - 12.2021
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring
- Supervised critical budget implementations, employee reviews, training and scheduling for projects
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules
- Motivated and led team members to work together to achieve targets.
MANAGER
L'Etoile
06.2013 - 09.2018
- Created training modules and documentation to train staff
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Maintained adequate staffing to meet objectives within budget
- Trained employees on additional job positions to maintain coverage of roles.
CAPTAIN
Upland
09.2016 - 06.2018
- Supervised and lead team of servers and support staff and uphold high level of standards
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction
- Presented menus to patrons, answered questions about menu items and made recommendations
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Education
MBA - Public Administration
Al. I. Cuza
Iasi, Romania07.2013
BBA - Economics
Al. I. Cuza University
Iasi, Romania07.2011
Skills
- Employee Coaching and Motivation
- Hiring and Training
- Managing Operations and Efficiency
- Administration and Reporting
- Recruitment and Hiring
- Performance Tracking and Evaluation
- Staff Training
- Documentation and Reporting
- Client Relationships
- Customer Relationship Management
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant General Manager
Mr Hospitality
09.2024 - Current
Senior Manager
Zuma
07.2023 - 09.2024
General Manager of Operations
Lobster Shack
12.2021 - 06.2023
ASISTANT GENERAL MANAGER
Chotto Matte
10.2018 - 12.2021
CAPTAIN
Upland
09.2016 - 06.2018
MANAGER
L'Etoile
06.2013 - 09.2018
BBA - Economics
Al. I. Cuza University
MBA - Public Administration
Al. I. Cuza
References
- Pallava Goenka, VP Zuma, 310-614-8463
- Miguel Blatt, General Manager, Chotto Matte, 609-489-3059
- Sidi Omar, General Manager, UPLAND Miami, 786-602-9998
- Pascal Pinault, Director of operations, The Confidante, 786-925-048
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