Vlada Donaldson
Wilmington,DE
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Victrex USA Inc.
08.2022 - Current
- Provide customer support throughout the entire process, from onboarding to invoicing, while ensuring high levels of customer satisfaction.
- Coordinate with cross-functional teams—including Supply Chain and Logistics, Sales, Quality, and Finance—to deliver timely solutions that meet client needs.
- Promptly resolve client and internal issues by leveraging problem-solving skills to strengthen relationships with clients.
- Successfully navigate ERP implementation challenges to ensure the timely fulfillment of customer requirements.
Senior Account Manager
RADAR Advertising
02.2010 - 05.2016
- Lead the development and execution of integrated advertising campaigns, ensuring alignment with client objectives, brand guidelines, and budget requirements.
- Oversee end-to-end production processes for campaign's, events, and exhibitions, collaborating with creative, production, and media teams.
- Grew client base by 30% within two years while initiating a long-term relationship with clients
- Completed projects at an average of 20% below quoted price by streamlining production, client, and contractor negotiation
- Launched at least ten national advertising campaigns, branding, social media projects, and at least 15 events, exhibitions, and roadshows.
Account Manager
Media Group PARAMON
02.2005 - 01.2010
Education
World Economy - Economic Relations, Accounting, Marketing
Chelyabinsk State University, Russia
Chelyabinsk06-2004
Skills
Proactive and service-focused, with strengths in resolution, engagement and cross-team liaison
Accomplishments
CEO Award
Multiple compliments from clients and sales representatives
Languages
English
Russian
Timeline
Customer Service Representative
Victrex USA Inc.
08.2022 - Current
Senior Account Manager
RADAR Advertising
02.2010 - 05.2016
Account Manager
Media Group PARAMON
02.2005 - 01.2010
World Economy - Economic Relations, Accounting, Marketing
Chelyabinsk State University, Russia
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