Vlada Sturtz
Rancho Cordova,CA
Summary
Dynamic Property Operations Executive Assistant with extensive experience at Mutual Housing Management. Skilled in advanced communication, and adept at conflict resolution, I excel in optimizing departmental efficiency and managing complex projects. Proven ability to prepare comprehensive reports and support compliance initiatives, ensuring seamless operations in fast-paced environments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Property Operations Executive Assistant
Mutual Housing Management
Sacramento, California
01.2025 - Current
- Monitored incoming emails in multiple inboxes, and responded accordingly in a timely manner.
- Routed signature requests, and approvals for the VP.
- Gathered, monitored, and organized the VP's tasks and projects.
- Gathered and monitored departmental major projects and priorities.
- Monitored departmental risks and concerns.
- Supported with various compliance-related tasks in lieu of the Compliance Director vacancy.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the VP.
- Provided administrative support in preparing contracts, processing invoices, purchase orders, and other documentation required for daily business activities.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for the VP and department.
Operations Specialist
WEAVE Inc
Sacramento, CA
04.2024 - 12.2024
- Acts as representative in ensuring smooth operations:
- Rent collection
- Assigning/monitoring of repair requests
- Conducting recurring inspections (in house, city of Sac, Fire Dept. etc.)
- Preparation of units prior to move in
- Coordination of repair projects
- Procurement management
- IT support
- Logistical support
Property Operations Administrative Analyst
Mutual Housing Management (under Mutual Housing California)
Sacramento, CA
10.2023 - 04.2024
- Pulls reports and analyzes data to identify areas of deficiencies and improvement
- Accurately enters applicant information onto waiting lists
- Provides direct customer support via call and email to applicants who are experiencing issues with their applications (resetting passwords, locating account, explaining instructions, etc.)
- Duties listed in the Administrative Assistant and Property Management Operations Administrator role
Property Management Operations Administrator
Mutual Housing Management
Sacramento, CA
05.2019 - 10.2023
- Onboards new vendors: reviews insurance documentation and prepares service agreements.
- Duties in the Administrative Assistant role
- Onboards new staff: prepares training work plans, greets new staff
- Supports with the tracking of departmental tasks and milestones
- Prepares annual rent increase notices to all tenants in Sacramento/Yolo region
Administrative Assistant
Mutual Housing Management
Sacramento, CA
11.2017 - 05.2019
- Assisted departmental team of 7 direct employees with daily variety of duties to ensure smooth shifts
- Screened incoming phone calls, routes to appropriate staff; provides general housing information
- Dealt with upset clients and tenants in a calm, comforting and respectful manner; translates for the Regional Manager and tenant verbally and in writing
- Requested and compiled variety of reports and assignments from offsite staff on a reoccurring basis.
- Checked for completeness and formatting of various reports submitted by employees
- Prepared word documents, excel spreadsheets, power point presentations as needed
- Processed incoming invoices, employee expense reimbursements and company’s credit card receipts and statements
- Used company’s network drive to store important documents and correspondence
- Meeting preparation: agendas, video/conference calls, venue reservation, meal orders, registrations
- Assisted with sensitive information such as intern and tenant files, tenant complaints, performance evaluations and raise calculations.
- Assisted with recruitment: screening resumes, scheduling interviews, storing interview documents, conducting onboarding, assigning training.
- Developed/edited easy to follow policies and manuals.
- Collected and reviewed insurance documentation from new vendors; prepared and sent out contracts.
- Upkept inspection log, sends out action reminders, prepared correspondence to State Inspectors and saved all documentation onto company’s drive.
- Placed large orders, sorts, and kept an organized spreadsheet for expense coding.
- Communicated and negotiated product and pricing with vendors.
- Researched variety of cost-effective items as needed; created cost comparison overview.
- Troubleshooted unusually high invoices.
- Reported daily employee call outs; assisted the Regional Managers with employee timesheet issues.
- Worked with IT vendor to resolve employee technical issues.
- Co-coordinated company events and holiday drives.
Front Desk Receptionist and Office Assistant
Mutual Housing California
Sacramento, CA
11.2010 - 11.2017
- Demonstrated a high level of professionalism in dealing with confidential and sensitive issues.
- Organized and maintained complex file system, including correspondence and other records.
- Coordinated event planning and logistical support for Board of Directors and staff members.
- Interacted with and answered questions for all visitors; determined their needs and directed them to the appropriate employees or resources.
- Represented the agency to visitors, clients, and employees in a courteous and professional manner.
- Managed data entry in the contact database.
- Assisted with all department clerical needs.
- Scheduled onsite and offsite meetings for staff and vendors.
- Maked daily use of networked computers, internal intranet sites, Outlook, and search engines.
- Performed general clerical functions, including typing, word processing, editing, copying, collating, and preparing mailings.
- Ordered and sorted supplies for the main office and other offsite staff.
- Resolved minor IT issues within the office.
- Made training and travel arrangements for staff and Board of Directors.
- Operated business office machines daily, including fax, photocopier, scanner, and postal machinery.
- Maintained the clean and professional appearance of the corporate office, including the reception area, the kitchen and break room, conference rooms, and storage areas.
Cashier and Floor Associate
Dollar Tree
Rancho Cordova, CA
07.2009 - 11.2010
- Handled cash, checks, and credit receipts from registers. Provided in-person and telephone customer service. Cashier duties included: scanning items, looking up prices, and taking payments from customers. Responsible for maintaining sales floor stock and providing inventory management as well as general loss prevention. Followed verbal and written instructions of management.
Farm Production Worker
Youth CORPS – Soil Born Farms
Rancho Cordova, CA
06.2009 - 08.2009
- Assisted full time farm staff with the crop harvest & production packaging. Training and knowledge of organic farming.
Education
High School Diploma -
Laguna Creek High School
Elk Grove, CA06-2009
Skills
- Trilingual communication (English, Russian, Polish)
- Professional communication in fast-paced, stressful environments
- Client communication and conflict handling
- Peer Counselor Training (69 hours)
- Specialist in Housing Tax Credit Management
- Basic knowledge of CTCAC, SHRA regulations
Certification
- Microsoft Word, Excel, PDF, PowerPoint, and Publisher
- Zoom, Microsoft Teams, Go To Meeting, DocuSign, Yardi Voyager
- Specialist in Housing Credit Management (Training only)
- Basic knowledge of Tax Credit and file processing
- Fair Housing
Timeline
Property Operations Executive Assistant
Mutual Housing Management
01.2025 - Current
Operations Specialist
WEAVE Inc
04.2024 - 12.2024
Property Operations Administrative Analyst
Mutual Housing Management (under Mutual Housing California)
10.2023 - 04.2024
Property Management Operations Administrator
Mutual Housing Management
05.2019 - 10.2023
Administrative Assistant
Mutual Housing Management
11.2017 - 05.2019
Front Desk Receptionist and Office Assistant
Mutual Housing California
11.2010 - 11.2017
Cashier and Floor Associate
Dollar Tree
07.2009 - 11.2010
Farm Production Worker
Youth CORPS – Soil Born Farms
06.2009 - 08.2009
High School Diploma -
Laguna Creek High School