Vladan Miletic
Belgrade
Summary
Results-driven problem-solver with a diverse skill set that enhances managerial effectiveness. Proficient in team building, leadership, and motivation, as well as exceptional in customer relations and relationship-building. Demonstrates the ability to make independent decisions and exercise sound judgment, contributing to company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and overall performance.
Collaborated with top companies in the industry, including Medtronic, Stryker, Smith&Nephew, Steris, Nikkiso, Shimadzu, United Imaging, Dakewe, Zytomed.
Overview
14
14
years of professional experience
Work History
Co-Founder
Flow Forge
10.2023 - Current
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Coded websites using Webflow, HTML, CSS, JavaScript.
- Discussed site requirements with clients to produce actionable development plans.
- Increased website traffic through search engine optimization strategies and targeted content creation.
- Adhered to SEO best practices while designing sites.
- Migrated websites to new platform to minimize downtime and maintain seamless user experiences.
Head of Sales
Elta 90
04.2024 - 09.2024
- Mentored junior sales staff, fostering professional growth and contributing to overall team success.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Analyzed market trends to identify new opportunities for business expansion and growth.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
- Conducted regular territory analyses to ensure optimal resource allocation and maximum coverage of target markets.
- Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Product Manager
Elta 90
12.2023 - 04.2024
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
Sales Manager
Shimadzu
05.2023 - 12.2023
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Facilitated business by implementing practical networking techniques.
- Communicated product quality and market comparisons by creating sales presentations.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Managing Director/Country Manager
Vega Medical
06.2019 - 05.2023
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Expanded market presence through successful negotiation of key partnerships.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Cultivated high-performance organizational culture by implementing robust talent management and development program.
Sales Manager
Vega Medical
01.2019 - 06.2019
- Spine and surgical technology products
- Medtronic products
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Product Manager
EcotradeBG
10.2017 - 01.2019
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
Field Service Technician
EcotradeBG
07.2016 - 10.2017
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Discussed and recommended service options with customers and explained costs involved.
Sales Representative, Export-Import Officer
EcotradeBG
08.2013 - 10.2017
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Expanded customer base throug networking, and relationship building.
- Ensured compliance with international regulations by staying up-to-date on changes in import-export laws, tariffs, and documentation requirements.
- Participated in industry conferences and networking events to stay informed about the latest trends in international trade, applying insights gained to benefit the company''s export-import strategies.
- Developed strong relationships with suppliers, negotiating favorable terms to secure high-quality products at competitive prices.
- Managed financial aspects of export-import operations, including invoicing customers, tracking payments, and processing claims for damaged or lost shipments.
Warehouse Specialist
EcotradeBG
08.2012 - 08.2013
- Reduced order processing time with the implementation of barcode scanning and electronic inventory tracking.
- Improved warehouse efficiency by streamlining inventory management processes and implementing new organizational systems.
- Handled hazardous materials properly according to established protocols while maintaining compliance with relevant regulations.
- Acted as a liaison between the warehouse team and customer service department to resolve any order-related issues or discrepancies quickly.
- Implemented a comprehensive training program for new hires, resulting in increased productivity levels and reduced turnover rates.
Shipping/Receiving Associate
EcotradeBG
09.2010 - 08.2012
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
Education
Master of Science - Economics
University of Tourism And Management
Skopje, MacedoniaHigh School Diploma -
Natural Sciences High School
Nis, SerbiaHigh School Diploma -
Medical High School
Nis, SerbiaSkills
- Mentoring and training
- Deliverables oversight
- Team Collaboration
- Strategic Planning
- Business Planning
- Partnership Development
- Financial Management
- Recruitment Strategies
- Human Resources Management
- Revenue Growth
- International Expansion
- Performance Evaluation and Monitoring
Accomplishments
Seasoned manager with a strong mix of leadership skills, industry knowledge, and a proven ability to drive business growth.
Doubled company's revenue YoY, 4 years in a row. Forged strategic partnerships with major accounts, increasing market share to over 30%.
Successfully launched multiple new products and introduced new companies in a well-established market, enhancing brand presence and customer engagement.
Languages
Serbian, Macedonian
Native language
English
Proficient
C2
Bulgarian
Intermediate
B1
German
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head of Sales
Elta 90
04.2024 - 09.2024
Product Manager
Elta 90
12.2023 - 04.2024
Co-Founder
Flow Forge
10.2023 - Current
Sales Manager
Shimadzu
05.2023 - 12.2023
Managing Director/Country Manager
Vega Medical
06.2019 - 05.2023
Sales Manager
Vega Medical
01.2019 - 06.2019
Product Manager
EcotradeBG
10.2017 - 01.2019
Field Service Technician
EcotradeBG
07.2016 - 10.2017
Sales Representative, Export-Import Officer
EcotradeBG
08.2013 - 10.2017
Warehouse Specialist
EcotradeBG
08.2012 - 08.2013
Shipping/Receiving Associate
EcotradeBG
09.2010 - 08.2012
Master of Science - Economics
University of Tourism And Management
High School Diploma -
Natural Sciences High School
High School Diploma -
Medical High School
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