VLADIMIER CEJA
Addison,IL
Summary
Dynamic sales professional with a proven track record in sales industry, excelling in upselling strategies and customer engagement. Expert in leveraging retail merchandising and product demonstrations to enhance customer experience and drive sales. Achieved significant revenue growth by fostering strong customer relationships and staying ahead of industry trends. Skilled in team coaching and conflict resolution, ensuring high levels of customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
AT&T
Joliet, IL
01.2025 - Current
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Coached and developed store associates through formal and informal interactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Retails Sales Consultant
AT&T
Aurora, Illinois
01.2023 - Current
- Engage with customers to build rapport and loyalty
- Helped customers locate products and checked store systems for merchants at other sites
- Provided positive first impressions to welcome existing, new and potential customers
- Recommended accessories and complementary purchases to boost revenue
- Maintained customer satisfaction with quick and professional handling of product returns
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Greeted customers, offered assistance in finding requested items and carried merchandise to the checkout line
- Increased sales by offering advice on purchases and promoting additional products
Store Manager
T-Mobile
Elmhurst, Illinois
02.2021 - 03.2022
- Reviewed and monitored scheduling, purchases and other expenses to maintain the quarterly budget
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Uphold and communicate store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Coached sales associates on product knowledge by using a wide variety of training tools
- Protected stores from loss or theft by setting and enforcing clear security policies
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Trained team members in successful strategies to meet operational and sales targets
- Managed store organization, maintenance and purchasing functions
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Optimized store displays and appearance via strategic merchandising
Assistant Manager
T-Mobile
Elmhurst, Illinois
08.2020 - 02.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Mentored team members to enhance professional development and accountability in the workplace
Sales Representative
Metro By T-Mobile
Elmwood Park, Illinois
03.2018 - 03.2019
- Engage with customers to build rapport and loyalty
- Helped customers locate products and checked store systems for merchants at other sites
- Provided positive first impressions to welcome existing, new and potential customers
- Recommended accessories and complementary purchases to boost revenue
- Maintained customer satisfaction with quick and professional handling of product returns
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Greeted customers, offered assistance in finding requested items and carried merchandise to the checkout line
- Increased sales by offering advice on purchases and promoting additional products
Education
High School Diploma -
West Leyden High School
Northlake, IL05.2018
Html/Python script -
Northlake, IL05.2017
Comptia / 901 -
Northlake, IL05.2017
Comptia / 902 -
Northlake, IL05.2017
Microsoft Office Certified -
West Leyden High School
Northlake, IL05.2017
I.T Help Desk -
West Leyden High School
Northlake, IL05.2017
Skills
- Upselling strategies
- Product demonstrations
- Customer engagement
- Building rapport
- Retail Merchandising
- Effective Sales Conflict Resolution
- Customer Experience Management
- Industry Trend Insight
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Store Manager
AT&T
01.2025 - Current
Retails Sales Consultant
AT&T
01.2023 - Current
Store Manager
T-Mobile
02.2021 - 03.2022
Assistant Manager
T-Mobile
08.2020 - 02.2021
Sales Representative
Metro By T-Mobile
03.2018 - 03.2019
High School Diploma -
West Leyden High School
Html/Python script -
Comptia / 901 -
Comptia / 902 -
Microsoft Office Certified -
West Leyden High School
I.T Help Desk -
West Leyden High School
Similar Profiles
Julie ZieskJulie Ziesk
Senior Technical Business Management at AT&TSenior Technical Business Management at AT&T
Daniel RayDaniel Ray
Retail Store Manager at AT&TRetail Store Manager at AT&T
DESTINY MAGEEDESTINY MAGEE
Retail Sales Consultant at AT&TRetail Sales Consultant at AT&T