Vladimir DESIMIL

Interpreter

Teleperformance Hispaniola

08/2024 - 01/2025

Language Line

customer Service

Medical

Transperfect

04/2023 - 12/2023

Medical Interpreter

International Mission " World Vision"

05/2010 - 06-2011 Port-au-Price/Haiti

*Serve as an interpreter for victims after the earthquake to interact with doctors for their needs on medical and foods supply.

International Mission Outreach

03/2010 - 11/2010 Port-au-Prince/Haiti

*Serve as an interpreter for patients, leaders, pastors and doctors.

*Maintain strict confidentiality by adhering to professional and employee ethical codes.

*Speak with accuracy and transparency.

*Communicate medical updates from physicians to patients and their families.

*Using ability about active listening to best assist the LEP and the client

*Using backgrounds, cultural competences, industry specific terminology and techniques to have good result of rendition.

Customer Service Representative / Technical Support / Sales / for Comcast

• 12/2021 - 03/2023 Santo Domingo

Managed calls in order to assist the customers about their needs and wants. Asking probing questions and discover their needs and concerns. Show appreciation and be warm and friendly with them. Set clear expectations and be an ambassador for the company. Every interaction matters.

*Responded to customers request for products, and company information.

*Maintained customer satisfaction with forward =-thinking strategies focused on advertising customer needs and resolving concerns.

*Provided primary customer support to internal and external customer.

*Updated account information to maintain customer records.

*Conducted 30+ outbound calls per day for retention purposes and achieved 20+ increase in customer retention over 6 months period.

*Accurately recorded all customer details in the membership database and ensured 100% data accuracy.