Vladimir Dimitrijevic
Service Planner
Wolfsburg ,Germany
Summary
Dynamic Service Planner at NCR Atleos, recognized for enhancing operational efficiency and customer satisfaction. Expert in logistics management and effective communication, I successfully reduced costs through strategic maintenance initiatives. Committed to fostering teamwork and employee motivation, I consistently exceeded performance targets while optimizing service delivery and prioritizing urgent service requests.
Overview
4
4
Languages
Work History
Service Planner
NCR Atleos
- Enhanced team productivity by providing ongoing training and support for service technicians.
- Reduced overall costs, implementing cost-effective strategies for equipment maintenance and inventory management.
- Fostered a positive work environment that encouraged collaboration among team members while promoting individual growth.
- Improved customer satisfaction by promptly addressing service requests and ensuring timely completion of tasks.
- Served as a key point of contact between customers, sales representatives, and field technicians for seamless communication throughout the entire project lifecycle.
- Maximized technician utilization by effectively prioritizing service calls based on urgency and location.
- Contributed significantly towards achieving company objectives by consistently meeting or exceeding assigned targets.
- Evaluated performance metrics to identify areas for improvement and implement targeted action plans.
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Education
Computer Construction And 3D Modelling
Technical School
Sabac06.2013
English Language And Literature
University of Novi Sad
Novi SadSkills
Operational efficiency
Emergency response planning
Work order management
Service delivery optimization
Logistics management
Scheduling and coordination
Cost reduction strategies
Teamwork
Customer service
Problem-solving
Multitasking
Effective communication
Technical understanding
Employee motivation
Data entry and analysis
Task prioritization
Professionalism
Written communication
Repair requirements determination
Preventive Maintenance
Timeline
Service Planner
NCR Atleos
Computer Construction And 3D Modelling
Technical School
English Language And Literature
University of Novi Sad