Vladimir Esquivel
San Antonio,TX
Summary
Results-oriented stock and order management professional with a keen eye for detail. Maintains high levels of accuracy in recordkeeping, transportation, and customer service. Quickly identifies and resolves issues to ensure smooth operations. Proficient in digital recordkeeping systems. Performance-driven associate with a proven track record of connecting with customers and driving exceptional sales. Takes a proactive and well-organized approach to sales leadership, consistently surpassing targets through strategic methods. Skilled in lead generation, product demonstration, and problem-solving.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Centro Med
09.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Military
Us Navy
06.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Consultant
Lone Star Chrysler Dodge Jeep Ram
05.2022 - 05.2024
- Greet customers arriving at the dealership
- Showcase the dealership's vehicles and explain their features and warranties to customers
- Answer customer questions about cars, financing and purchase process
- Accompany customers on test drive collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade in values for customers vehicles
- Coordinate with the finance department to determine each customers financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
- Identified areas of improvement within existing processes and procedures.
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
Sales Associate
GNC, General Nutrition Center
03.2020 - 04.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Answered incoming telephone calls to provide store, products, and services information
- Maintained knowledge or current promotions, exchange guidelines, payment policies, and security practices
- Offered product and service consultations and employed upselling techniques
- Build trusting relationships with customers by making personal connections
- Met merchandise processing standards and maintained an organized and accessible work area
- Processed orders through the company system and coordinated product deliveries
- Prepared cash deposits up to $2,500 with zero discrepancies
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
Warehouse Picker
Dollar General Distribution Center
08.2019 - 01.2020
- Assembled customer orders from stock and placed orders on pallets for the shipping department
- Pulled merchandise to fulfill orders to specification
- Reported damaged products or safety hazards to immediate supervisor
- Shrink-wrapped and labeled customer orders and moved to the loading dock staging area using electric pallet jack or walkie-rider equipment
- Fulfilled orders quickly to accomplish challenging daily objectives
- Took custom orders from clients and provided accurate quotes
- Accepted, processed, and filled orders quickly and accurately
- Operated handheld scanners to track merchandise throughout the fulfillment process
- Organized and stored items in the warehouse using pallet jacks and had trucks
- Promoted workplace safety and smooth production by keeping workspace clean, organized, and free of hazard
Education
Associate Degree in Medical assisting - Medical Assisting
The College of Health Care Professions
San Antonio, TX06-2025
High School Diploma -
South San High School
San Antonio, Tx06.2019
Skills
- Reliable and Responsible
- Honesty and Integrity
- Motivated Team Player
- Customer-Oriented Mindset
- Customer Relationship
- Decision Making
- Productivity and Time Management
- Organizational Skills
- Strong Attention to Detail
- Quick Learner
- Stocking and Replenishing
- Heavy Lifting
- Proficient in Microsoft Office
- Critical Thinking
- Product Packing
- Problem Solving
- Customer and Call Response
- Generating Reports and Spreadsheets
- Verbal and Written Communication
- Team Coordination
- Data Entry
- Active Listening
- Stockroom Maintenance
- Data Processing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Centro Med
09.2024 - 02.2025
Military
Us Navy
06.2024 - 08.2024
Sales Consultant
Lone Star Chrysler Dodge Jeep Ram
05.2022 - 05.2024
Sales Associate
GNC, General Nutrition Center
03.2020 - 04.2022
Warehouse Picker
Dollar General Distribution Center
08.2019 - 01.2020
Associate Degree in Medical assisting - Medical Assisting
The College of Health Care Professions
High School Diploma -
South San High School
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