Softpharm
Vladimir Ibrahim
Pharmacy Assistant/Manager
Beirut
Summary
Adept at pharmacy operations management and fostering team growth, I significantly enhanced patient care and service at Embassy Pharmacy. Leveraging skills in patient education and staff management, I cultivated strong healthcare relationships and optimized inventory processes, achieving notable increases in customer satisfaction and loyalty.
Experienced with managing pharmacy operations, ensuring optimal inventory levels, and maintaining regulatory compliance. Utilizes strong leadership skills to foster team collaboration and achieve high levels of customer satisfaction. Knowledge of pharmaceutical practices and effective problem-solving techniques to drive operational success.
Overview
31
31
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Bookkeeper
Rena's Bookkeeping
01.2019 - Current
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
Pharmacy Manager
Embassy Pharmacy
09.2008 - 05.2018
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
Printing Jobs Coordinator
Sabis International Charter School
08.2006 - 07.2008
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Gathered and organized materials to support operations.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
Pharmacy Assistant
Embassy Pharmacy
02.1998 - 03.2006
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Received incoming supplies and stocked in correct locations.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Pharmacy Assistant
Saint Jose Pharmacy
01.1994 - 01.1998
- Improved patient satisfaction by providing friendly, accurate and timely assistance with prescription processing.
- Assisted the pharmacist in managing inventory levels, ensuring adequate stock of medications for customer needs.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer symptoms or needs.
- Increased patient adherence to medication regimens through effective communication regarding dosage instructions and potential side effects.
- Participated in continuing education opportunities to stay current on industry trends, best practices, and new medications available for treatment options.
Education
High School Diploma -
College Des Peres Antonins
Baabda 04.2001 -
Skills
Pharmacy operations management
Training and mentoring
Inventory and restocking
Regulatory compliance
Medication dispensing
Drug inventory management
Purchasing management
Patient education and counseling
Wellness services
Staff management
Prescription verification
Patient safety
Professional ethics
Software
Apothecare
FoxPro
MS Excel
MS Outlook
Python - Pandas
MS BI
Visual Basic for Applications (VBA)
Intuit Quickbooks Desktop Pro Plus
MS Navision
Certification
CompTIA+ Fundamentals
Timeline
It Comptia+ Core 1 (220-1101)
03-2024
Bookkeeper
Rena's Bookkeeping
01.2019 - Current
Pharmacy Manager
Embassy Pharmacy
09.2008 - 05.2018
Printing Jobs Coordinator
Sabis International Charter School
08.2006 - 07.2008
High School Diploma -
College Des Peres Antonins
04.2001 -
Pharmacy Assistant
Embassy Pharmacy
02.1998 - 03.2006
Pharmacy Assistant
Saint Jose Pharmacy
01.1994 - 01.1998
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