Vladimir Kocić
Cary,NC
Summary
With over 14 years of experience in the ERP software industry, brings a wealth of expertise in delivering complex, high-impact solutions that drive operational efficiency and customer success. Career spans roles as a Senior Solution Consultant, Implementation Consultant and PSG Team Manager developing a deep understanding of business processes and how to tailor ERP systems to meet client needs.
Overview
14
14
years of professional experience
Work History
Senior Solution Consultant
Kerridge Commercial Systems
Cary, United States
08.2022 - Current
- Act as an executive sponsor in opportunities across North America
- Define strategy and execution paths in alignment with sales executives and their leaders
- Assist the sales team by building software presentations that demonstrate a full understanding of the customer requirements and that that the software can meet their business challenges with confidence
- Maintaining and enhancing core Demonstration Systems capabilities and building re-usable demonstration scenarios
- Manage the assessment, design and complete proof of concepts on qualified opportunities
- Working with the Sales team on responses to RFI’s and RFP’s
- Act as a liaison with the development and professional services teams to translate customer requirements into product development
- Help develop programs that enable solution consultants to demonstrate the value of KCS software platforms
- Develop team members according to the demands of the business and according to their individual professional goals
Customer Success Manager
Kerridge Commercial Systems
Cary, United States
04.2022 - 03.2024
- Implement and build upon existing customer success processes, setting the foundations of future customer success
- Guide and coach customers with proactive customer success processes
- Empathize with every aspect of the customer experience, putting customers' needs first
- Meet and exceed retention and overall customer satisfaction goals
- Become a trusted advisor with each assigned client to drive product adoption
- Conduct periodic customer health-checks
- Maintain product expert knowledge on product features, advantages and benefits
Team Lead – PSG Finance Implementation
Kerridge Commercial Systems
Cary, United States
08.2018 - 08.2022
- Support team members through all the phases of the project life cycle including business discovery, training and implementation of ERP systems mainly at customer sites, delivering consultancy services, focusing on ERP Implementations in particular
- Provide the team with the relevant support and mentoring to meet their individual needs
- Identify and replicate problems that require a software change by Development
- Work in conjunction with the Project Managers to plan resources and projects efficiently
- Work with other departments during the implementation to provide solutions to the customer
- Manage all aspects of the day-to-day operation of the team
- Ensure the team provides customers with an efficient, professional, high-quality service
- Build and develop good relationships with Customers and other Departments
- Support, motivate and develop the team
- Assist the Operations Director to recruit new PSG personnel
PSG Finance Team Manager
Kerridge Commercial Systems
Johannesburg, South Africa
03.2017 - 07.2018
- Support team members through all the phases of the project life cycle including business discovery, training and implementation of ERP systems mainly at customer sites, delivering consultancy services, focusing on ERP Implementations in particular
- Provide the team with the relevant support and mentoring to meet their individual needs
- Identify and replicate problems that require a software change by Development
- Work in conjunction with the Project Managers to plan resources and projects efficiently
- Work with other departments during the implementation to provide solutions to the customer
- Manage all aspects of the day-to-day operation of the team
- Ensure the team provides customers with an efficient, professional, high-quality service
- Build and develop good relationships with Customers and other Departments
- Support, motivate and develop the team
- Assist the Operations Director to recruit new PSG personnel
PSG Finance Implementation Consultant
Kerridge Commercial Systems
Johannesburg, South Africa
04.2013 - 03.2017
- To take a lead within the implementation teams responsible for the installation and setup of systems
- Advise both consultants and customers on the use of accounts specific software modules for their particular business
- Providing Accounts application training & consultancy for the customer
- Resolving customer problems and queries arising from the implementation and subsequent live operation of standard or modified software at customer sites
- Liaising with the customers to define requirements, specifications for modifications to the software
Accounts Support Analyst
Kerridge Commercial Systems
Johannesburg, South Africa
04.2011 - 04.2013
- Providing financial analysis support to Kerridge customers
- Investigating and assisting customers in determining the nature of customer problems regarding queries such as system functionality issues, reconciliation of accounts, banking, cash ups and other queries
- Individually logging and resolving customer problems
- Providing customers with the best practice solutions to their problems
- Drafting of financial statements
- Ensuring that all customers receive an efficient, professional and high quality service at all times
Education
CIMA Dip MA - Management Accounting, Performance Operations, Enterprise Operations, Financial Operations
CIMA (Chartered Institute of Management Accountants)
01.2014
BCom - Finance, Accounting, Financial Management and Investment Management, Taxation and Financial Planning, Commercial Law, Business Management
University of Johannesburg
Johannesburg, South Africa01.2008
Grade 12 - English, Afrikaans, Mathematics, Physical Science, Computer Science, Art
Edenglen High School
Johannesburg, South Africa01.2004
Skills
- Designing and customizing EPR systems
- Accounting and finance
- Interpersonal communication
- Analysis
- Business process management
- Project management
- Collaboration
- Adaptability
- Mentoring and managing teams
Attributes
- Strong leadership, motivational and coaching skills
- Possess good investigation skills to tackle unfamiliar problems using previous experience
- Systematic and logical approach to problem solving
- Excellent verbal and written communication skills with the ability to communicate meaningfully at both board and end user level
- Professional, organized and able to prioritize and manage workload
- Adaptable, positive and pro-active
- Able to work under pressure and manage stressful situations
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Afrikaans
Limited Working
Timeline
Senior Solution Consultant
Kerridge Commercial Systems
08.2022 - Current
Customer Success Manager
Kerridge Commercial Systems
04.2022 - 03.2024
Team Lead – PSG Finance Implementation
Kerridge Commercial Systems
08.2018 - 08.2022
PSG Finance Team Manager
Kerridge Commercial Systems
03.2017 - 07.2018
PSG Finance Implementation Consultant
Kerridge Commercial Systems
04.2013 - 03.2017
Accounts Support Analyst
Kerridge Commercial Systems
04.2011 - 04.2013
CIMA Dip MA - Management Accounting, Performance Operations, Enterprise Operations, Financial Operations
CIMA (Chartered Institute of Management Accountants)
BCom - Finance, Accounting, Financial Management and Investment Management, Taxation and Financial Planning, Commercial Law, Business Management
University of Johannesburg
Grade 12 - English, Afrikaans, Mathematics, Physical Science, Computer Science, Art
Edenglen High School
Similar Profiles
Michelle Z OrrMichelle Z Orr
Project Delivery Manager at Kerridge Commercial SystemsProject Delivery Manager at Kerridge Commercial Systems
LeNair MundenLeNair Munden
Accounts Receivable Team Lead at Kerridge Commercial SystemsAccounts Receivable Team Lead at Kerridge Commercial Systems
JAMES MILLERJAMES MILLER
Service Technician/IT Technician at Bendix Commercial Vehicle SystemsService Technician/IT Technician at Bendix Commercial Vehicle Systems