Vladimir Meza Figueroa
Hayward,CA
Summary
Well-qualified all around employee with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Determined and self-motivated with a strong work ethic.
Overview
4
4
years of professional experience
Work History
Human Resources Expert
Target
Hayward, CA
01.2021 - Current
- Assisted with meetings and presentations within company.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Set up orientations and initial training for new employees.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Assisted with on-boarding process of a certain amount of new hires.
- Answered and directed outbound and inbound phone calls per day.
- Helped employees register for benefits programs using online portals.
- Compiled employee records from individual departments to maintain central files.
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
- Designed training courses and materials to meet training needs.
- Reviewed and maintained employee punches to verify correct pay each pay period.
- Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.
- Motivated employees through special events, incentive programs and constructive feedback.
Service and Engagement TL
Target
Hayward, CA
02.2020 - 01.2021
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Managed a team in the most productive and efficient way possible to reach the company's goal. Reaching a certain amount of RedCards sign ups and sales.
Security Specialist
Target
Hayward, CA
12.2019 - 02.2020
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Patrolled and monitored premises by foot.
- Provided safety reports and data analysis to building managers to inform security processes.
- Screened incoming employees, personal belongings and shipments for security concerns.
- Identified guests entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Service Advocate
Target
Hayward, California
06.2018 - 12.2019
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face.
- Performed follow-up services for dissatisfied customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Educated and encouraged customers to promote self-sufficiency with online and mobile access tools.
Education
Bachelor of Science - Business Administration
California State University - East Bay
Hayward, CA05.2023
High School Diploma -
San Lorenzo High School
San Lorenzo, CA06.2019
Skills
- Personnel Reports Preparation
- HR Support
- New Employee Enrollment
- Production Efficiency
- Dependable and Cooperative
- Orientation and Onboarding
- Customer Experience
- Time Management
Accomplishments
Achieved Employee of the Month by signing up the most guests with Target RedCards.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Human Resources Expert
Target
01.2021 - Current
Service and Engagement TL
Target
02.2020 - 01.2021
Security Specialist
Target
12.2019 - 02.2020
Service Advocate
Target
06.2018 - 12.2019
Bachelor of Science - Business Administration
California State University - East Bay
High School Diploma -
San Lorenzo High School
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