Vladimir Pak
Brooklyn,NY
Summary
Dynamic and results-driven professional with experience as a Sales Assistant at an Etsy Shop, excelling in customer engagement and payment processing. Proven ability to enhance client satisfaction and boost sales through strong interpersonal skills and attention to detail. Proficient in online platforms and committed to delivering exceptional service.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Assistant
Etsy Shop
01.2020 - 08.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Volunteer
Freedom Ministry Evangelistic Church
01.2016 - 07.2017
- Supported organization and planning to ensure engaging and smooth-running events.
- Maintained clean, operational facilities to meet program needs.
- Assisted with special events and programs to enhance participant experience.
- Conveyed information effectively using strong interpersonal communication skills.
- Displayed songs and Bible verses on screens for event participants.
Intern
Early Intervention Program
06.2015 - 08.2015
- Compiled data from medical records to document patient conditions and treatments accurately.
- Reviewed medical records, abstracting ICD-9, CPT-4, and HCPCS codes effectively.
- Researched and addressed patient inquiries related to billing issues promptly.
- Monitored unpaid claims, initiated tracers, and resubmitted claims as necessary.
- Consulted on practices ensuring optimal reimbursement and compliance for clients.
- Collaborated with managed care organizations, commercial insurers, Medicaid, and Medicare for claim processing.
Education
No Degree - Liberal Arts
Kingsborough Community College
Brooklyn, NYHigh School Diploma -
Abraham Lincoln High School
New York, NY06-2010
Skills
- Quick learner
- Self motivation
- Amazon web services
- Customer engagement
- Online platforms
- Payment processing
- CSS
- HTML
Certification
- Google IT Support Professional Certificate, Coursera/Google February 2024
Gained hands-on experience with troubleshooting, networking, system administration, and security. - CS50: Introduction to Computer Science, Harvard University – June 2024
Learned fundamentals of computer science including algorithms, data structures, software engineering, and web development. - Microsoft Cybersecurity Analyst Certificate, Microsoft – July 2023
Developed skills in threat analysis, incident response, network defense, and security operation
Languages
English
Timeline
Sales Assistant
Etsy Shop
01.2020 - 08.2023
Volunteer
Freedom Ministry Evangelistic Church
01.2016 - 07.2017
Intern
Early Intervention Program
06.2015 - 08.2015
No Degree - Liberal Arts
Kingsborough Community College
High School Diploma -
Abraham Lincoln High School
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