VLADIMIR RADOJEVIC
Niles,IL
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Eggsperiance Cafe
09.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Server/Bartender
Weber Grill Restaurant
10.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Manager
Islanders Restaurant and Bar
07.2015 - 09.2018
- Addressed employee issues, performed corrective actions and terminated employment when necessary
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Greeted and accommodated guests, building positive experience from first interaction
- Listened to customer concerns and complaints and quickly rectified issues
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Reviewed menus and analyzed recipes to assess labor and overhead costs
- Investigated and resolved complaints regarding food quality and service
- Maintained food and equipment inventories to support business demand
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
- Scheduled and received deliveries and verified goods received against paperwork.
Education
Hotel ManagementCollege of Hotel Management
Belgrade, SerbiaSkills
- Labor and Food Cost Control
- Customer Service Best Practices
- Marketing and Advertising
- Organization and Prioritization
- Operations and Procedural Knowledge
- Customer Loyalty
- Complaint Resolution
- Supply Ordering and Management
- POS Terminal Operation
Certification
Serv Safe Manager
Languages
Serbian
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Timeline
Restaurant Manager
Eggsperiance Cafe
09.2021 - Current
Server/Bartender
Weber Grill Restaurant
10.2019 - Current
Restaurant Manager
Islanders Restaurant and Bar
07.2015 - 09.2018
Hotel ManagementCollege of Hotel Management
Similar Profiles
Gaylou PabayoGaylou Pabayo
Barista/Coffee Shop Supervisor at Ewan Cafe,Social Cafe,Baristo Cafe,3 Bean RoasteryBarista/Coffee Shop Supervisor at Ewan Cafe,Social Cafe,Baristo Cafe,3 Bean Roastery
Adan HayesAdan Hayes
Cafe Server at Red Dirt Cafe, Mulbury Lane CafeCafe Server at Red Dirt Cafe, Mulbury Lane Cafe
CLARISA BOLANOSCLARISA BOLANOS
Cashier - Customer Service Assistant at WHITE CRESCENT CAFE (PAPA ROTI CAFE )Cashier - Customer Service Assistant at WHITE CRESCENT CAFE (PAPA ROTI CAFE )
Orva JamshaidOrva Jamshaid
Assistant Teacher at Kensington SchoolAssistant Teacher at Kensington School
Roderick EstreraRoderick Estrera
Senior Relocation Coordinator at Paramount Transportation Systems, Inc.Senior Relocation Coordinator at Paramount Transportation Systems, Inc.