Vladimir Tikhiy

• Participate in planning, designing, documenting and deploying modern network and virtualization solutions and technologies. Key accomplishments include:

- migrated all company locations from Cisco routers and switches to Fortinet equipment (FortiGate, FortiSwitch, FortiAP)

- deployed Fortinet ADVPN technology with SD-WAN and network segregation

- implemented SSL VPN solutions for remote work during COVID-19 within 72 hours of pandemic declaration

- configured, deployed and currently administer Virtual Desktop Infrastructure using VMWare Horizon solution

• Participate and play a key role as an individual contributor in complex projects:

- migration from Citrix Xen to VMWare vSphere environment

- company's HQ and Data Center relocations;

- several company acquisitions

- migration of the company's email system from GroupWise to Microsoft O365

• Provided expert judgement and analysis for implementation and support of Vulnerability and Patch Management System (Qualys Cloud Platform)
• Serve as a member of company's InfoSec Team by supporting evidence collection, working with internal and external auditors and monitoring company's records and data to ensure compliance with applicable requirements
• Performed an ongoing review of IBM QRadar SIEM logs for purposes of detecting anomalies or in support of ongoing investigations for additional context and/or visibility
• Conduct advanced research and identifies product and service innovations. Deployed and extensively use the following solutions:

- FortiManager - for central and granular management of company's network infrastructure

- FortiAnalyzer - for centralized logging and reporting, threat detection and security automation.

Performed the following daily duties including but not limited to:

• Administration and support of network resources such as server hardware, routers (Cisco), switches (Cisco/Netgear), firewalls (Cisco ASA), backup system (Carbonite eVault), SAN/NAS (NetApp/QNAP/ReadyNAS)
• Support email infrastructure including email server (GroupWise), virus scanner (Sophos AV), spam filter and email encryption (Sophos EA), Web filter (Barracuda);
• Maintenance and support of IP phone system (ShoreTel) and videoconferencing (LifeSize)
• Installation and configuration of new network resources including servers (hardware and virtual - Citrix Xen/VMWare), routers and switches
• Monitoring and maintaining network security and reconnaissance resources (IBM QRadar, Tenable);
• Evaluation and recommendations of network system upgrades and enhancements
• Maintain documentation related to network systems including network diagrams, policies and procedures, contingency plans, management reports
• Design and support server systems and supporting software
• Maintain current inventory of network resources
• - participate in researching of new technologies and making implementation recommendations

• Provided companywide end-user support relating to desktop PC systems including:
  - installation and configuration of PCs, peripheral equipment and software systems
  - hardware repairs and coordination of repair calls, upgrades and replacements
  - software upgrades and coordination in significant implementations
  - network administration including managing users and changing user access
• Administered and supported 2 GroupWise servers
• Performed company's data relocation from Novell Netware file servers to MS Windows file server
• Installed, configured and managed Blackberry Enterprise server
• Administered and supported 6 Citrix servers and 2 MS SQL servers

• Coordinated helpdesk activities for the School of Education, managed multiple projects including server installations and technology implementations, and negotiated hardware/software purchases
• Responsible for administration, hiring, and team building.
• Provided coaching sessions for individual team members, addressing skill gaps and bolstering overall competence level of the group.

• Installed, configured, and troubleshot MS Windows and MAC OS systems
• Maintained PC hardware and network operations for over 200 users, and administered Novell Netware and MS Windows servers.

• Provided 2nd and 3rd level support for users via Help Desk trouble tickets, remotely configured computers for Internet connectivity, and troubleshot various technical support issues.