Vladimir Williams-Voltaire
Miramar,Florida
Summary
To obtain a leading position within a valuable company that offers challenging situations, various responsibility, and the opportunity for continued career growth. Hardworking, dedicated and driven, while highly experienced in all aspects of required job description. Ability to work well with others and also perform independent task /duties. Great communication and listening skills. Ability to generate ideas across different aspects of the job duty. Offering remarkable work ethic and observation skills. Providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling any escalated issues.
Overview
12
12
years of professional experience
Work History
Armed Security
Trident Security
Miami, FL
09.2021 - 04.2024
- Assisted in maintaining order during large events or gatherings.
- Followed established protocol for responding to alarms or other emergency situations.
- Provided escorts for authorized personnel entering restricted areas within the facility.
- Conducted security checks on personnel entering and exiting the premises.
- Communicated effectively with team members while coordinating efforts during shifts.
- Adhered to company policies regarding access control procedures for visitors and guests and contractors.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
- Enforced safety regulations by monitoring hazardous materials and issuing warnings when needed.
- Performed routine maintenance tasks such as checking doors and windows for proper locking mechanisms and replacing light bulbs as needed.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
Dispatcher
Building Wholesale
Miami, FL
11.2019 - 09.2021
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Provided timely updates to customers regarding their orders or requests.
- Ensured compliance with safety regulations and company policies.
- Updated records of driver locations, delays, and cancellations.
- Developed strategies for improving efficiency within the dispatch department.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
CDL Truck Driver
Melton Truck Line
05.2015 - 11.2019
- Transport different types of goods from distribution centers to customer locations (throughout the United States)
- Assisted with loading and unloading activities when necessary to help ensure efficient operations.
- Conducted periodic maintenance checks on trucks; reported any issues needing repair immediately.
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
- Followed detailed route plans provided by dispatcher; adjusted routes as required due to road closures or other factors.
- Kept accurate records of deliveries made by noting names and addresses of customers on delivery documents.
- Maintained logbook of working hours, following federal regulations on rest breaks.
- Verified load counts against shipping papers; notified supervisor if discrepancies were found.
- Complied with hazardous material regulations while transporting materials requiring special handling.
- Adhered to company policies and procedures while operating vehicles safely within local areas.
- Loaded and unloaded cargo using appropriate equipment such as pallet jacks and forklifts.
- Provided customer service when delivering freight by answering questions related to products being delivered.
- Followed all applicable traffic laws and maintained safe driving practices at all times.
- Managed multiple tasks simultaneously while maintaining focus on assigned duties.
- Notified dispatchers about arrival times at destinations so that unloading schedules could be coordinated accordingly.
- Planned routes using personal knowledge and GPS mapping software to optimize strategies.
- Operated heavy-duty trucks and trailers to complete long-distance deliveries of products.
Customer Service Representative
Marriott
Miami, Florida
03.2012 - 05.2015
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- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
GED -
Miramar High school
06.2009
Skills
- Customer satisfaction measurement
- Call Management
- Complaint resolution
- Product Knowledge
- Data Entry
- Account updating
- Appointment Scheduling
- Inbound and Outbound Calling
- Researching
- Business development understanding
- Filing
- Spreadsheets
- Technical Support
- Load securement knowledge
- Defensive Driving Techniques
- GPS Navigation Proficiency
- Basic mechanical knowledge
- Flexible schedule availability
- Emergency response readiness
- Adherence to Regulations
- Fuel-efficient driving
- GPS Navigation
- Problem-solving capabilities
- Route planning expertise
- Conflict resolution abilities
- Vehicle maintenance and repair
- Cargo Handling
- Route Management
- Security Equipment Operation
- Patrol operations
- Identification verification
- Emergency Response
- Surveillance
- Invoice Verification
- Relationship building and management
- Weapons training
- Crisis intervention training
- Shift work experience
- First aid and CPR certified
- Physical Fitness
References
Available upon request
References
References available upon request.
Timeline
Armed Security
Trident Security
09.2021 - 04.2024
Dispatcher
Building Wholesale
11.2019 - 09.2021
CDL Truck Driver
Melton Truck Line
05.2015 - 11.2019
Customer Service Representative
Marriott
03.2012 - 05.2015
GED -
Miramar High school
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