Vladimira Steiner
East Brunswick,NJ
Summary
General Manager of Food Service with extensive experience at IHOP, recognized for exceptional operations management and team development. Proven ability to implement cost control measures resulting in significant sales growth and improved customer service standards. Expertise in food safety management and creating a collaborative work environment, leading to enhanced profitability and operational efficiency. Career aspirations include driving innovation within the food service industry.
Overview
25
25
years of professional experience
Work History
General Manager of Food Service
IHOP
Morganville, NJ
11.2005 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Implemented cost control measures to reduce expenses and increase profitability.
- Distributed food to service staff for prompt delivery to customers.
Bartender
Forge INN Wedding venue
Woodbridge, NJ
09.2004 - 01.2007
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
Server/Assistant General Manager
IHOP
East Brunswick, NJ
04.2000 - 11.2005
- Supported serving staff in delivering accurate and well-presented food orders.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Associate of Arts - Business Administration/ Dental Hygienist
Brookdale Community College
Lincroft, NJ05-2005
Skills
- Scheduling and rostering
- Operations management
- Cost control
- Hiring standards
- Food safety management
- Table service
- Team development
- Sales growth
- Customer service
Languages
Slovak
Native/ Bilingual
Polish
Professional
References
References available upon request.
Timeline
General Manager of Food Service
IHOP
11.2005 - Current
Bartender
Forge INN Wedding venue
09.2004 - 01.2007
Server/Assistant General Manager
IHOP
04.2000 - 11.2005
Associate of Arts - Business Administration/ Dental Hygienist
Brookdale Community College
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