Vladimyr Verdieu
North Miami,FL
Summary
Customer-oriented advocate successful at troubleshooting and handling customer support issues in a timely manner. Energetic manager with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential.
Overview
9
9
years of professional experience
Work History
Car Salesperson
Ocean Auto Sales Of Miami
6700 SW 24th Street Miami Florida 33155
03.2024 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Prepared purchased vehicles and completed final delivery checks.
Customer Service Advocate
Noble Venture
06.2016 - 11.2023
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
- Provided incentive to increase productivity by offering employees awards for best customer service.
- Met or exceeded service and quality standards every review period.
Banquet Set Up, Banquet Server, Restaurant Server
Miami Shores Country Club
04.2016 - 07.2017
- Resolved service-related problems in a timely manner.
- Answered telephone calls and responded to inquiries.
- Assigned patrons to tables suitable for their needs and according to rotation.
- Assisted diners with obtaining food from buffet/serving table as needed.
- Assisted in maintaining preparation and service areas in a sanitary condition
- Cleaned and sterilized equipment and facilities
- Spoke with patrons to ensure satisfaction with food and service
- Took food orders and relayed orders to kitchens or serving counters
- Trained new employees
- Provided excellent customer service
- Re-filled individual condiment containers on each table
- Requested and recorded customer orders, and computed bills
- Served ice water, coffee, rolls, and butter to patrons
- Consistently offered professional, friendly and engaging service.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Provided friendly and attentive service and exceptional hospitality.
- Verified amount of cash in the cash drawer against the day’s receipts.
Education
GED -
Miami Dade College North Campus
Westview, FLSkills
- Talented client relations manager
- Skilled in call center operations
- Customer interface expertise
- Extensive history with predictive dialers
- Familiarity with Key Performance Indicators (KPIs)
- Customer service award
- Persuasive speaker
- Strong problem solving aptitude
- Committed to maintaining data integrity
- Marketing savvy
- Adheres to customer service procedures
- Exceptional workflow management
- Quality Service Goals
- Team Management
- Client Relations Specialist
- Handled Negative Customer Feedback
- Answer to every customer Questions to satisfy their needs
- Service Standard Goals, Always reach my goals and every point
Affiliations
- Certificates as the top performer and top salesman of the company and more
Additional Information
I am quadrilingual, I speak English, French, Spanish, Crreole and more
Timeline
Car Salesperson
Ocean Auto Sales Of Miami
03.2024 - Current
Customer Service Advocate
Noble Venture
06.2016 - 11.2023
Banquet Set Up, Banquet Server, Restaurant Server
Miami Shores Country Club
04.2016 - 07.2017
GED -
Miami Dade College North Campus