Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Vladimyr Verdieu

North Miami,FL

Summary

Customer-oriented advocate successful at troubleshooting and handling customer support issues in a timely manner. Energetic manager with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential.

Overview

9
9
years of professional experience

Work History

Car Salesperson

Ocean Auto Sales Of Miami
03.2024 - Current
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Prepared purchased vehicles and completed final delivery checks.

Customer Service Advocate

Noble Venture
06.2016 - 11.2023
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Met or exceeded service and quality standards every review period.

Banquet Set Up, Banquet Server, Restaurant Server

Miami Shores Country Club
04.2016 - 07.2017
  • Resolved service-related problems in a timely manner.
  • Answered telephone calls and responded to inquiries.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Assisted diners with obtaining food from buffet/serving table as needed.
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Cleaned and sterilized equipment and facilities
  • Spoke with patrons to ensure satisfaction with food and service
  • Took food orders and relayed orders to kitchens or serving counters
  • Trained new employees
  • Provided excellent customer service
  • Re-filled individual condiment containers on each table
  • Requested and recorded customer orders, and computed bills
  • Served ice water, coffee, rolls, and butter to patrons
  • Consistently offered professional, friendly and engaging service.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Provided friendly and attentive service and exceptional hospitality.
  • Verified amount of cash in the cash drawer against the day’s receipts.

Education

GED -

Miami Dade College North Campus
Westview, FL

Skills

  • Talented client relations manager
  • Skilled in call center operations
  • Customer interface expertise
  • Extensive history with predictive dialers
  • Familiarity with Key Performance Indicators (KPIs)
  • Customer service award
  • Persuasive speaker
  • Strong problem solving aptitude
  • Committed to maintaining data integrity
  • Marketing savvy
  • Adheres to customer service procedures
  • Exceptional workflow management
  • Quality Service Goals
  • Team Management
  • Client Relations Specialist
  • Handled Negative Customer Feedback
  • Answer to every customer Questions to satisfy their needs
  • Service Standard Goals, Always reach my goals and every point

Affiliations

  • Certificates as the top performer and top salesman of the company and more

Additional Information

I am quadrilingual, I speak English, French, Spanish, Crreole and more

Timeline

Car Salesperson

Ocean Auto Sales Of Miami
03.2024 - Current

Customer Service Advocate

Noble Venture
06.2016 - 11.2023

Banquet Set Up, Banquet Server, Restaurant Server

Miami Shores Country Club
04.2016 - 07.2017

GED -

Miami Dade College North Campus

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Vladimyr Verdieu