Vladislav Kuznetsov
North Port,Florida
Summary
A motivated and customer-oriented worker skilled in problem-solving, multitasking, and ensuring guests have a positive experience. Proven ability to provide customers with excellent service, demonstrate professionalism, and build strong relationships. Adept at handling customer inquiries and resolving issues in a timely and efficient manner. Engaging professional with vast experience in the hospitality industry and a proven track record of delivering outstanding customer service in a fast-paced environment. Adept at resolving customer complaints, managing multiple tasks, and utilizing excellent interpersonal skills to foster relationships with guests and team members. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
7
7
years of professional experience
Work History
Target
Guest Advocate
05.2016 - 01.2023
- Front end manager- (oversaw 20+ employees sometimes at a time)
- Supervised employees at registers, service desk, pick-ordering stations, and outside operations, while attending to any question/concern/problem
- Cash office- (counted/ordered/processed tenders) while building relationships with banks and bankers
- Provided training for new hires, existing team members, and managers
- Supported employee growth with coaching
- Scheduled employees accordingly, to run operations successfully
- Informed employees of company news and changes
- Provided reputable/outstanding guest service to shoppers with all sorts of different backgrounds
- Used quick problem solving skills in order to uplift guests' experiences
- Brought forth quick care for guests who were stressed, injured, or misunderstood.
- Top performer in store card sales, app promotions, and surveys
- Took charge, and helped provide a safe environment during Covid
- Implemented rules and limitations to help guests receive products that were scarce
- Received recognition from numerous guests and corporate countless times
- Provided help during off days due to call outs, system errors, and situational problems that weren’t able to be solved
- Cross trained in most departments, in order to exceed team work assistance expectations
- Built solid relationships with shoppers (seniors, parents, children) to better the community
- Participated in special store events for children and seniors
- Sampled/upsold/merchandised/stocked/organized products to reach store’s sales goals
- Reported on sales goals and total sales of store
- Worked closely with assets protection to minimize shortage
- Sharp-eyed and reported any concerns/suspicious activity, to provide safety for the store
- Kept a clean/organized workspace to better appearance/functionality
- Shared a positive attitude with everyone daily, to share joy with others
Education
Business Management
State College of Florida
Venice, FLSkills
- Fluent in Russian
- Outstanding math skills
- People's person
- Problem solver
- Product sales
- Cash operations
- Productivity performance
- Friendly
- Adaptive
- Time management
- Caring/thoughtful
- Dependable
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Target
Guest Advocate
05.2016 - 01.2023
Business Management
State College of Florida
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