Alisha Smith
Brooklyn,NY
Summary
Dedicated professional with a strong work ethic and proven reliability, honed at PowerPlay Gymnastics. Enhanced member satisfaction through proactive maintenance and cleaning, while demonstrating exceptional communication and teamwork skills. Recognized for improving equipment efficiency and maintaining a welcoming environment, showcasing both technical expertise and a commitment to service excellence.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
N and J
04.2022 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Cleaning Maintenance
PowerPlay Gymnastics
08.2016 - 09.2022
- Enhanced member experience by responding promptly to requests for assistance with cleaning or maintenance issues within the gym.
- Reduced downtime for maintenance by routinely inspecting and cleaning paver machinery.
- Increased solar panel efficiency by conducting regular maintenance and cleaning procedures.
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Supported store operations through restocking supplies, cleaning surfaces, and performing routine maintenance on equipment as necessary.
Purity Diner
Waitressing / Cashier
01.2010 - 06.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Developed and mffaintained courteous and effective working relationships.ff
- Worked well in a team setting, providing support and guidance.
Waitress/Cashier
Millers Dinner
03.2008 - 12.2009
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY06-2006
Skills
- Professionalism and courtesy
- Written and verbal communication
- Reliability and punctuality
- Patience and empathy
- Customer service
- Attention to detail
Certification
- Osha 30 and Flagger certification
Languages
Spanish
Timeline
Front Desk Receptionist
N and J
04.2022 - 08.2024
Cleaning Maintenance
PowerPlay Gymnastics
08.2016 - 09.2022
Purity Diner
Waitressing / Cashier
01.2010 - 06.2016
Waitress/Cashier
Millers Dinner
03.2008 - 12.2009
High School Diploma -
Abraham Lincoln High School
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