Vladyslav Khivrenko
East Hanover,NJ
Summary
Results-driven IT professional with over 3 years of experience in providing high-quality technical support and solutions in MSP environments. Skilled in troubleshooting, resolving complex hardware, software, and network issues, and delivering exceptional customer service. Extensive experience in field service engineering, with a hands-on approach to diagnosing and repairing IT infrastructure on-site. Strong knowledge of network administration, system maintenance, and cybersecurity protocols. Adept at managing multiple projects simultaneously, ensuring minimal downtime and consistent operational efficiency. Seeking to leverage technical expertise and customer-focused service in a dynamic tech environment.
Overview
4
4
years of professional experience
Work History
Senior IT Help Desk Specialist
Spartech Solutions LLC
Dover, NJ
08.2023 - Current
- Managed and optimized IT infrastructures for internal teams and clients, specializing in firewall management, server migrations, and Active Directory administration.
- Resolved complex Level 3 tickets, troubleshot network issues, and maintained strong security protocols to protect systems from unauthorized access and ensure compliance.
- Supported cloud and on-premise environments, ensuring secure and seamless operations across various platforms.
- Conducted routine security checks and monitored network activities to safeguard against potential threats and vulnerabilities.
- Delivered hands-on support, both remotely and on-site, for client offices and datacenters, ensuring system performance, security, and minimal downtime.
- Mentored team members to improve their troubleshooting skills and guided them through ticket resolution, incorporating security best practices.
- Created and implemented automation scripts to streamline IT tasks, including user account management and security updates, improving overall efficiency
MSP IT Help Desk Specialist /Field Engineer
Spartech Solutions LLC
Denville, NJ
12.2022 - Current
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Used ticketing systems to manage and process actions were taken.
- Set up, optimized and managed network equipment.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Installed and maintained firewalls to secure on-site and cloud-based hardware against unwanted intrusions.
- Exercised versatility in fast-paced, agile work environments.
- Updated firmware and hardware to conduct regular server maintenance.
- Monitored customer network servers and storage systems to verify uptime and resolution of issues.
- Installed, configured and tested new servers, workstations, software and peripherals for trading companies.
Junior Systems Administrator
Softnetworks Inc.
Whippany, NJ
02.2021 - 01.2022
- Ensured optimal system performance by conducting timely upgrades and repairs to hardware and software.
- Assigned appropriate permissions to users, facilitating secure access to files, databases, and network resources.
- Executed preventive maintenance and system upgrades to enhance network availability, system reliability, and data integrity.
- Installed and configured firewalls and antivirus software, strengthening cybersecurity measures and protecting the IT infrastructure.
- Managed, troubleshot, and restored data, operating systems, and critical files to ensure seamless operations and comprehensive systems management.
Computer Repair and Test Technician
Softnetworks
Whippany, NJ
02.2021 - 01.2022
- Checked in computers and performed diagnostics for repair.
- Performed inventories on computers and computer repair equipment.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Assisted customers with new computer and accessory purchases.
Education
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Newark, NJ05-2025
Associate of Applied Science - Network And System Administration
Bergen Community College
Paramus, NJ01-2023
Bachelor of Science - Civil Engineering
National Aviation University
Kyiv, Ukraine05-2020
Skills
- Microsoft Azure
- Google Workspace
- Linux(Ubuntu/Fedora)
- Palo Alto/Barracuda/SonicWall/Fortinet
- Datto
- Jira/Kaseya/Trello
- VSA/Connectrwise/NinjaOne
- HP/Dell/Ciara/Lenovo/Cisco Server Hardware
- Network setup and troubleshooting
- UniFi
- Huntress/Microsoft Defender
- ITGlue
- VoIP Installation
- Windows Server
- Server Migration
- PowerShell automation
- Git
- Java/JS/HTML/CSS/Phyton
Timeline
Senior IT Help Desk Specialist
Spartech Solutions LLC
08.2023 - Current
MSP IT Help Desk Specialist /Field Engineer
Spartech Solutions LLC
12.2022 - Current
Junior Systems Administrator
Softnetworks Inc.
02.2021 - 01.2022
Computer Repair and Test Technician
Softnetworks
02.2021 - 01.2022
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Associate of Applied Science - Network And System Administration
Bergen Community College
Bachelor of Science - Civil Engineering
National Aviation University
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