Summary
Overview
Work History
Education
Skills
Timeline
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V. Lynette Boss

Customer Service Professional
Auburn,GA

Summary

Detail-oriented Customer Service Professional with over 10 years of experience. Knowledgeable and dedicated customer service professional who is a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers needs.

Overview

2
2
years of post-secondary education
11
11
years of professional experience

Work History

Customer Service Representative

GetInsured
Atlanta, GA
09.2020 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Initiated termination of customer contract upon request.

The Boss in Cleaning
05.2012 - 07.2019
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Monitored work quality and provided training to employees.
  • Provided individual service for each home.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Stayed in open communication with dispatch team and readily adapted to changing customer needs or scheduling demands.
  • Operated with safety and skill to avoid accidents and delays.

Future Services Pest Control
04.2009 - 12.2011
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Managed office operations while scheduling appointments for four (4) department managers.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.

Education

Associates Degree - Management/Marketing

Gwinnett Technical College
01.2012 - 01.2014

Skills

    Documentation and reporting

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Timeline

Customer Service Representative

GetInsured
09.2020 - Current

The Boss in Cleaning
05.2012 - 07.2019

Associates Degree - Management/Marketing

Gwinnett Technical College
01.2012 - 01.2014

Future Services Pest Control
04.2009 - 12.2011

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V. Lynette BossCustomer Service Professional