Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

V. Lynette Boss

Team Lead
Columbus,GA

Summary

A talented Customer Service Team Lead who is detail-oriented and a hardworking team player bringing necessary experience and knowledge to tackle any operational demand . A firm believer in leading by example, performance management, team work, and communication. These attributes provide an experienced and dedicated individual with the drive to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training.

Overview

14
14
years of professional experience

Work History

Team Lead

GetInsured
Atlanta, GA
09.2020 - Current
  • Understanding and applying all organization policies, services, procedures and guidelines including any updates or changes as made
  • Reviewed tickets created by team members to check for accuracy, completion, relevance and necessity, then grading them according to policies and procedures of company
  • Collaborated with management to effectively train and mentor junior staff and prepare them for their expected roles and duties
  • Attended daily huddles with leadership to discuss previous day's performance and ways to improve performance moving forward
  • Remote employment that requires ability to be action oriented, with a drive for results, using self-knowledge and time management to be able to make timely and proper decisions.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Directed and supervised team of fourteen (14) while also assisting two (2) other teams of fourteen (14).

Owner/Operator

The Boss in Cleaning
05.2012 - 07.2019
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
  • Monitored work quality and provided training employees Provided individual service for each home
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
  • Assessed income and expenses and adapted plans to improve profit levels
  • Stayed in open communication with dispatch team and readily adapted to changing customer needs or scheduling demands
  • Operated with safety and skill to avoid accidents and delays.
  • Managed day-to-day business operations

Gwinnett Technical College
01.2012 - 01.2014
  • Management/Marketing
  • Associates Degree

Office Assistant

Future Services Pest Control
04.2009 - 12.2011
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Processed payments and documented account changes for financial accuracy and transparency
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Managed office operations while scheduling appointments for four (4) department managers
  • Arranged rapid office equipment repair and maintenance with vendors
  • Assessed urgency and priorities before accepting or declining appointments and meetings with CEO
  • WEDUCATION

Education

No Degree - Entrepreneurship And Management

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Customer service
  • General Office
  • Staffing
  • Relationship Management
  • Relationship building
  • Client account management
  • Staff training/development
  • Effective leader
  • Quality Standards
  • Call Transfers
  • Team Monitoring
  • Health Care System
  • Team Meetings

Timeline

Team Lead

GetInsured
09.2020 - Current

Owner/Operator

The Boss in Cleaning
05.2012 - 07.2019

Gwinnett Technical College
01.2012 - 01.2014

Office Assistant

Future Services Pest Control
04.2009 - 12.2011

No Degree - Entrepreneurship And Management

Gwinnett Technical College

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V. Lynette BossTeam Lead