Summary
Overview
Work History
Education
Skills
Timeline
Generic

V. Marie Adams

Los Angeles,CA

Summary

Detail-oriented worker with extensive knowledge of chargeback disputing, PCI regulations, money laundering detection, fraud prevention, and cross-functional collaboration with departments such as software development. Proficient in data entry and analysis, with a deep understanding of the chargeback cycle. A results-oriented achiever who consistently surpasses targets and thrives in fast-paced environments. Combining strategic thinking with hands-on experience delivers impactful solutions that enhance organizational performance.

Overview

12
12
years of professional experience

Work History

Chargeback Specialist

Visa
09.2019 - Current
  • Investigated disputed credit or debit card transactions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Presented clear and concise explanations of governing rules and regulations.
  • Completed form letters in response to requests or problems identified by correspondence.
  • Edited letters and written material for correspondence.
  • Communicated with management about consistent platform issues.
  • Prepared documents and correspondence in regards to chargeback disputes.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Chargeback Specialist

Verifi
11.2015 - 09.2019
  • Investigated disputed credit or debit card transactions.
  • Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
  • Maintained files and controlled records to show correspondence activities.
  • Communicated with executives about consistent customer issues.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Edited letters and written material for correspondence.
  • Presented clear and concise explanations of governing rules and regulations.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Chargeback Analyst/Merchant Onboarding/Risk Analytics Performance Reporting Analyst

Swipe LLC
02.2013 - 11.2015
  • Investigated disputed credit or debit card transactions.
  • Produced and filed reports everyday to inform senior management of current activities and progress with investigations.
  • Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
  • Worked within Excel to compile and review information with pivot tables and charts.
  • Monitored industry, technological and economic developments to stay current on potential risks.
  • Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
  • Identified fraud and reported suspected cases to appropriate contact.
  • Investigated disputed credit or debit card transactions.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Maintained relationships with merchants to support their payment processing account.
  • Gathered and summarized data in detailed risk reports.

Education

Associate of Arts - Medical Assisting

Antelope Valley College
Lancaster, CA

No Degree - Korean Studies

Los Angeles City College
Los Angeles, CA

Skills

  • Industry Best Practices
  • Critical Thinking
  • Business Correspondence
  • Payment Transactions
  • Complex Problem-Solving
  • Active Learning
  • Reading Comprehension
  • Employee Engagement
  • Regulatory Requirements
  • Corporate Policies and Procedures
  • Standard Operating Procedure
  • Quality Control Policies
  • Regulatory Protocols
  • Communications Strategies
  • Industry Trends

    • Compliance knowledge

    Regulatory knowledge

    Industry Awareness

    Anti-Money Laundering

    Information Gathering

    Sanctions compliance

    Reporting skills

    Documentation skills

    Regulatory understanding

    Due diligence

    Compliance understanding

    Operations Support

    Risk Identification

Timeline

Chargeback Specialist

Visa
09.2019 - Current

Chargeback Specialist

Verifi
11.2015 - 09.2019

Chargeback Analyst/Merchant Onboarding/Risk Analytics Performance Reporting Analyst

Swipe LLC
02.2013 - 11.2015

Associate of Arts - Medical Assisting

Antelope Valley College

No Degree - Korean Studies

Los Angeles City College

Similar Profiles

CREATE PROFILE
V. Marie Adams