Hi, I’m
V. Mireille Russell
Leominster,MA
Summary
Dynamic Finance Orders Manager at Lumivero with a proven track record in optimizing workflows and enhancing operational efficiency. Skilled in data analysis and team leadership, I successfully implemented strategic initiatives that improved project delivery and customer satisfaction, while mentoring staff to foster professional growth and drive organizational change.
Overview
19
years of professional experience
Work History
Lumivero
Finance Orders Manager
03.2022 - Current
Job overview
- Led cross-functional teams to improve project delivery and operational efficiency.
- Developed and implemented initiatives that optimized workflows and resource allocation.
- Mentored junior staff to enhance team performance and career development.
- Streamlined processes to increase accuracy and reduce turnaround time.
- Collaborated with stakeholders to identify improvement opportunities and drive change.
- Facilitated training on new systems, improving team adaptability and skills.
- Defined and tracked key performance indicators (KPIs) aligned with business goals.
- Recruited, interviewed, hired, and trained team members.
- Leveraged data and analytics to support decision-making and process improvements.
- Oversaw daily operations, ensuring adherence to policies and service excellence.
- Diagnosed and resolved software and CRM issues, improving user experience.
- Managed license provisioning, user accounts, and permission settings.
- Resolved billing inquiries and streamlined quoting and billing processes.
- Conducted UAT testing and data cleanup for CRM and billing system transitions.
- Ensured accurate quote generation and trained departments on quoting best practices.
- Maintained professionalism in high-volume settings and escalated customer issues calmly.
- Manage a case queue that brings in over 800 cases a month.
Lumivero
Finance Orders Specialist
08.2021 - 03.2022
Job overview
- Supported billing and quote operations, focusing on accuracy and efficiency.
- Managed CRM tools for tracking quotes and customer follow-ups.
- Handled customer billing inquiries and resolved account discrepancies.
- Collaborated with cross-functional teams to streamline quoting processes.
- Trained internal teams on quoting procedures and CRM best practices.
- Analyzed customer requirements to produce accurate and timely quotes.
- Performed UAT during system transitions and resolved data integrity issues.
- Managed an orders queue that is consistently over 500 a month.
New England Sports Center
Front Office Manager/Office Administrator
01.2007 - 01.2020
Job overview
- Managed front office operations, ensuring efficient guest services and staff performance.
- Implemented scheduling systems and standard operating procedures to improve efficiency.
- Handled customer billing, payment collections, vendor relations, and dispute resolution.
- Reconciled daily financial reports and maintained accurate billing records.
- Coordinated staff schedules, interviews, onboarding, and termination processes.
- Organized office operations including filing, mail distribution, and phone communication.
- Resolved guest complaints professionally, improving customer retention.
- Trained new staff and created training documentation for CRM systems.
- Maintained rental lease agreements and scheduled ice rink usage.
- Maintained and managed a relationship with 21 partnering hotels on a weekly basis.
Education
University of New HampshireNH
No Degree from Science
Skills
- Financial Management & Billing
- Salesforce & CRM Administration
- Zuora Billing Platform
- Netsuites Billing Platform
- Workflow Optimization
- Data Analysis & Reporting
- Customer Service Excellence
- Team Leadership & Mentoring
- Cross-functional Collaboration
- License Provisioning
- Quote Management & Sales Operations
- Software Troubleshooting
- UAT & System Implementation
- Staff Training & Development
- Operations Management
- Work Prioritization & Time Management
- Decision-Making & Problem Solving
- Proprietary Licensing Systems
- Entitlement Management Tools
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Finance Orders Manager
Lumivero
03.2022 - Current
Finance Orders Specialist
Lumivero
08.2021 - 03.2022
Front Office Manager/Office Administrator
New England Sports Center
01.2007 - 01.2020
University of New Hampshire
No Degree from Science