Vojinee Hettiarachchi
New York,NY
Summary
Collaborative leader with 7+ years of experience, excelling at strategic engagement and partnership opportunities. Dedicated to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Known for developing tactical plans to manage stakeholders' expectations and effectively overseeing social media and marketing strategies. Skilled and knowledgeable in various software's and demonstrates strong leadership and organizational skills, with a proven record of supervising teams and driving company growth. Aims to leverage these skills to further enhance stakeholder relations and contribute to the company's success.
Overview
8
8
years of professional experience
Work History
Manager - Stakeholder Relations
Kerner Norland LLC
03.2022 - Current
- Advise operations and senior leadership on strategic
engagement - Seek partnership opportunities internally and externally for strategic business initiatives
- Formulated and developed tactical plans to manage the
stakeholders’ expectations - Facilitate stakeholder audits working with the Group; report on the findings and compile action plans on the mitigation of shortcomings
- Evaluate impact of engagement strategies; provide feedback to Executive Board
- Providing guidelines to the subordinate staff and directing their workload to ensure the schedules are being met
- Developing strategies for maintaining a positive perception of our company’s prospects among stakeholders, including all key community leaders and external contractors
- Overseeing social media and marketing of the group
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Research and Documentation Officer
Permanent Mission Of Sri Lanka To The United Nations
08.2021 - Current
- Collect and review information and reports from UNODC and other UN offices, governmental institutions, inter-governmental and non-governmental organizations (IGOs/NGOs), media reports and other relevant sources.
- Monitor the evolution of the criminal justice/drugs/crime/terrorism situation and trans-national
threats in West and Central Africa. - Organize and prepare a variety of written outputs, including background and working papers, technical reports and studies, briefings and presentations, as well as research-based reports to governing and technical bodies.
- Contribute to the preparation of thematic research studies and reports on First Committee (Disarmament) and Third Committee (Economical Affairs).
- Attending meetings and discussions - both formal and informal.
- Engaging in the discussions to record meeting minutes.
- Preparation of meeting minutes in publishable reporting format (all reports were sent to Sri Lanka.
- Organizing and working on women’s campaigns and elections.
Team Leader - Customer Relations
BPO Connect Pvt. Ltd
12.2018 - 04.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Overseeing collections of outstanding invoices of the
organisation. - Building and maintaining relationships with clients and key personnel within the company.
- Liaising with internal departments to ensure invoices are paid and their requirements/ services are met.
- Leading and creating market research.
- Developing pricing strategies for services.
- Developing operational and team strategies.
- Planning and directing activities for the team.
- Recording and analyzing the team's records, revenue reports, manuals and job descriptions.
- Interviewing and providing recommendations on staff.
- ASIC Compliance (registering Australian companies and creating trust deeds).
- Evaluated customer needs and feedback to drive product and service improvements.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Held weekly team meetings to inform team members on company news and updates.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Built strong relationships with customers through positive attitude and attentive response.
Intern
Permanent Mission Of Sri Lanka To The United Nations
10.2017 - 04.2018
- Attending meetings and discussions - both formal and informal.
- Engaging in the discussions to record meeting minutes - Preparation of meeting minutes in publishable reporting format - all reports were sent to Sri Lanka.
- Daily reporting of all discussions, meetings attended to the supervisor in charge.
- Filing and documentation of related information.
- Responsible for all matters related to First Committee (Disarmament and International Security) and Third Committee (Economic and Financial) matters.
Management Trainee
Raddella Holdings Pvt. Ltd
05.2016 - 07.2016
- Used company reports to analyze sales, gross profit and inventory activities.
- Coordinate quote preparation, quote proposal development, and invoice entry review.
- Liaise with sales and accounting.
- Regular communication and correspondence with the departments.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Education
BBA - International Business
Northwood University
Midland, MI07.2017
High School Diploma -
Colombo International School
Sri Lanka07.2014
Skills
- XERO
- Microsoft Packages
- DocuSign
- NowInfinity
- MYOB
- HelloSign
- Leadership and Organizational skills
- Team Management & Team Leadership
- Onboarding and Orientation
- Complex Problem-Solving
- Managing Operations and Efficiency
- Project Management
- Operations Management
- Business Development
- Lead Generation
- Marketing
- Team Development
- Business Planning
- Supervision
- Financial Analysis & Portfolio Management
- Reporting
Timeline
Manager - Stakeholder Relations
Kerner Norland LLC
03.2022 - Current
Research and Documentation Officer
Permanent Mission Of Sri Lanka To The United Nations
08.2021 - Current
Team Leader - Customer Relations
BPO Connect Pvt. Ltd
12.2018 - 04.2021
Intern
Permanent Mission Of Sri Lanka To The United Nations
10.2017 - 04.2018
Management Trainee
Raddella Holdings Pvt. Ltd
05.2016 - 07.2016
BBA - International Business
Northwood University
High School Diploma -
Colombo International School
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