Vojislav Jankovic
Belgrade
Summary
Experienced Customer Service Specialist and Operations Manager with a demonstrated history in various industries including iGaming, luxury transportation, and technical support. Proficient in manual testing and quality assurance with certification in QA courses from OiTP. Adept at resolving technical issues, managing operations, and providing excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Cypher Tech Solutions (iGaming Industry)
11.2024 - Current
· Responding to customer queries regarding orders.
· Order Fulfillment
· Handling depositing and withdrawal queries.
· Addressing KYC (Know Your Customer) queries.
· Managing up to 8 chats simultaneously.
· Verifying sports bets.
· Creating tickets for resolutions.
Apps used: Intercom, Comtools, Signal
Customer Support Specialist
Simplace Co. (Shopify Store)
01.2024 - 09.2024
· Responding to customers regarding orders.
· Order Fulfillment
· Processing refunds and managing escalations.
Dispatcher
Ascent Luxury Transportation
08.2023 - 10.2023
· Efficiently managed reservations.
· Ensured accurate reservation checks.
· Maintained effective communication with drivers.
· Executed additional duties as assigned.
Programs used: Whippy, Outlook, Samsara, Ground Alliance
Customer Care Representative (Junior Manual QA)
AVAST Software
10.2018 - 10.2022
· Resolved technical (L1) and billing (L2) tickets via Salesforce for all brands (AVAST, HMA, AVG).
· Trained new CS agents.
· Created templates and workflows.
· Performed manual testing on Avast software to ensure quality and functionality.
Education
MBA - Business Administration And Management
Heriot Watt University
Edinburgh07-2010
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Manual Testing
- Quality Assurance
- Customer Service
- Technical Support
- Operations Management
- Communication Skills
- Problem-Solving
- Automatic Testing (Jira, Python/Selenium)
Certification
OiTP Manual and Automatic Course
Languages
English
Full Professional
Timeline
Customer Support Specialist
Cypher Tech Solutions (iGaming Industry)
11.2024 - Current
Customer Support Specialist
Simplace Co. (Shopify Store)
01.2024 - 09.2024
Dispatcher
Ascent Luxury Transportation
08.2023 - 10.2023
Customer Care Representative (Junior Manual QA)
AVAST Software
10.2018 - 10.2022
MBA - Business Administration And Management
Heriot Watt University
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