Volanda Walker
District Heights,MD
Summary
I have more than ten years of customer service and am extremely motivated to address customers' problems and concerns. An exceptional individual who has achieved all metrics and been in the top 10% in sales and gross revenue. Great at multi-tasking between different systems while assisting the customer and demonstrating expertise, including competitive offerings, pricing, and promotions. Received multiple recognitions for the job performance and have been promoted three times within the current position over the last six years.
Proficient Account Management Representative by delivering encouragement and feedback to help employees be successful. Overall, I am all about building with team members, growing with a company, and providing great customer service.
Overview
7
7
years of professional experience
Work History
Account Management Representative
Comcast
Silver Spring, MD
08.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided onboarding and guidance as mentor to other sales and billing representatives to meet sales goals while growing opportunities for Comcast business.
- Delivered excellent customer service, resulting in consistent top 10% agent in customer satisfaction rating and sales.
- Assisted customers with other concerns such as troubleshooting, handling sales opportunities, and proactively addressing all customers concerns.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Documented and detailed calls and complaints using call center's CRM database.
Customer Service Representative
The Home Depot
Hyattsville, MD
11.2014 - 07.2016
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Business Administration/Human Resources
University of Arizona Global Campus
Chandler, AZ 11.2024
High School Diploma -
Central High School
Capitol Heights, MD05.2012
Skills
- Professional Relationships
- Customer Experience
- Cash Register Operation
- First-Tier Technical Support
- Establishing and Maintaining Customer Relationships
- Solving Customer Concerns
- Billing Adjustments and Refunds
- Achieving Metrics
- Computer proficiency
- Sales and Promotions
Accomplishments
Received over ten awards for the top sales representative.
Received recognition for achieving all core metrics.
Promoted three times within my current position.
Timeline
Account Management Representative
Comcast
08.2016 - Current
Customer Service Representative
The Home Depot
11.2014 - 07.2016
Bachelor of Arts - Business Administration/Human Resources
University of Arizona Global Campus
High School Diploma -
Central High School