Volina Caldwell
Easton,PA
Summary
At Gardens At Easton, I spearheaded efficiency improvements and enhanced patient care through expert workflow coordination and critical thinking. Madeptness in healthcare software and commitment to HIPAA compliance streamlined operations, achieving significant advancements in patient satisfaction and safety. I excel in training and mentoring, embodying professionalism and ethics in every task.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Gardens At Easton
07.1990 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Expedited insurance authorizations for treatments or procedures, streamlining financial aspects of patient care delivery.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ06.2012
Medical Assistance -
Str Technical Institute
Allentown, PA03.1995
High School Diploma -
Morristown High School
Morristown, NJ06.1977
Skills
- Records Management
- Professionalism and Et
- HIPAA Compliance Understanding
- Patient Registration
- Workflow Coordination
- Patient Education
- Healthcare Software Knowledge
- Paperwork Processing
- Progress Monitoring
- Medical Records Management
- Department collaboration
- Patient Scheduling Expertise
- EMR Updating
- Patient Relations
- Health Information Systems
- Employee Work Scheduling
- Decision-Making
- HIPAA Guidelines
- Problem Identification
- Employee Supervision
- Patient Safety
- Training and mentoring
- Records Maintenance
- Patient Advocacy
Certification
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Health Unit Coordinator
Gardens At Easton
07.1990 - Current
Associate of Arts - Healthcare Administration
University of Phoenix
Medical Assistance -
Str Technical Institute
High School Diploma -
Morristown High School
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