Volkan BUYUKCELEN
Kansas City,Missouri
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cabin Crew Flight Instructor
Pegasus Airlines
İstanbul
04.2012 - Current
- Provided personalized instruction for each student's individual needs and learning style.
- Instructed students on all aspects of aircraft operations, from pre-flight inspection to post-flight review.
- Created lesson plans tailored to the individual student's objectives and level of experience.
- Maintained detailed records of student progress throughout training program.
- Fostered positive relationships with clients by providing professional customer service.
- Organized paperwork related to student enrollment and completion of courses.
- Attended instructor meetings regularly to discuss best practices in teaching methods.
- De-briefed students after flights to work through issues, answer questions and use teachable moments to correct serious problems.
- Documented student activities and progress to monitor development and proactively identify concerns.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
Cabin Crew Member
SKY AIRLINES
Antalya, AL
09.2010 - 02.2012
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Provided first aid assistance to passengers when necessary.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Ensured accurate collection of tickets before boarding began.
- Responded promptly to customer complaints or requests for service during flights.
- Inspected aircraft cabins after disembarking to identify any damage or lost items left behind by passengers.
- Verified that all doors were secured before take off and landing.
- Completed reports on incidents involving unruly or disruptive passengers.
- Managed passenger manifests, including verifying identities of travelers against passports or other documents.
- Monitored passenger consumption of alcohol on board flights according to company policy.
- Collaborated with pilots in preparing aircraft for departure from airports.
- Communicated effectively with customers using English language skills.
- Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
Education
Bachelor of Science - Business
ANADOLU UNIVERSITY
ESKISEHIR07.2020
Associate of Applied Science -
AFYON KOCATEPE UNIVERSITY
AFYONKARAHISAR09.2006
Skills
- Safety Management
- Customer Service
- Student Assessments
- Emergency Procedures
- Leadership Development
- Equipment Demonstration
- Relationship Building
- Public Speaking
- Classroom Management
- Bilingual in [Language]
Languages
English
Professional
Turkish
Native/ Bilingual
Affiliations
- Started my employment as a cabin crew member at Pegasus Airlines in 2012. By 2015, I had advanced to the position of cabin chief- one of the youngest in the company of 3000+ employees. In 2022, I was advanced further to the position of cabin member trainer, which allowed me to train and mentor new employees and proctor existing employees training sessions and control flights.
Accomplishments
- I have received awards for Customer Experience Ambassador
Certification
- I have a first aid certificate from Turkey.
- There are many certificates I have received for the position I work in. Many of these certificates I received included topics such as leadership and crowd control.
Timeline
Cabin Crew Flight Instructor
Pegasus Airlines
04.2012 - Current
Cabin Crew Member
SKY AIRLINES
09.2010 - 02.2012
Bachelor of Science - Business
ANADOLU UNIVERSITY
Associate of Applied Science -
AFYON KOCATEPE UNIVERSITY
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