Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vollyaunda Johnson

Oklahoma City,OK

Summary

Motivated customer service specialist with over 15 years of experience in a fast-paced, team-based environment. Customer service excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.

Overview

16
16
years of professional experience

Work History

Insurance Customer Service Representative

TeleTech Holdings
10.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Mail Processing Clerk

USPS
07.2015 - 12.2019
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
  • Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
  • Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
  • Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
  • Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
  • Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
  • Enhanced team productivity with effective communication and collaboration during high-volume periods.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Tracked outgoing mail to provide accurate customer updates.
  • Utilized customer service skills to provide exceptional service for repeat clientele.

Customer Service Cashier

Walmart
03.2014 - 07.2015
  • My job duties include cashing checks,money orders , sending money,and paying bills.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing center.

Cashier

The Paradies Shops
03.2009 - 12.2014
  • Described product to customers and accurately explained details and care of merchandise.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Provided ongoing guest service, including giving fashion advice.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Education

Associate of Applied Science - Surgical Technologist

Wright Career College
Oklahoma City, Oklahoma

Skills

  • Trusted key holder
  • Strong client relations
  • POS systems expert
  • Creative problem solver
  • Proficient in cash management
  • Quick learner

Timeline

Insurance Customer Service Representative

TeleTech Holdings
10.2021 - Current

Mail Processing Clerk

USPS
07.2015 - 12.2019

Customer Service Cashier

Walmart
03.2014 - 07.2015

Cashier

The Paradies Shops
03.2009 - 12.2014

Associate of Applied Science - Surgical Technologist

Wright Career College

Similar Profiles

CREATE PROFILE
Vollyaunda Johnson