Volney Cosbert
Kissimmee,FL
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over a 13-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
16
16
years of professional experience
Work History
Dealer Development Manager
T-MOBILE
01.2009 - Current
- Help drive Metro by T-Mobile Indirect strategy across multiple store locations and dealers to meet or exceed business performance goals through observation, analysis, feedback, coaching, consultation and influence
- Build relationships with dealer market and store leaders to influence elevated brand representation, operational excellence, customer experience and sales results through discussions, meetings and store visits
- Assist dealer market & store leaders to develop effective strategies for marketing and brand representation across multiple store locations to meet Metro by T-Mobile brand standards
- Influence dealer market and store leadership, across multiple store locations, to drive operational efficiencies, maximize inventory, reduce cash risks, and promote good operating practices
- Conduct store audits for operational compliance, brand representation, and financial risk reduction
- Coach dealer leadership on results and assist in creating action plans for improvement where needed
- Observe customer interactions and consult with dealer leadership to deliver optimal customer experiences through behavioral coaching and support
- Help dealer leaders strategize to resolve any conduct, compliance, or customer issues
- Guide and execute training, coaching and education plans for dealer employees and leaders on Metro by T-Mobile competitive advantages, products/services, promotions and point of sale system
- Complete dealer market and store level SWOT analysis
- Provide feedback and coaching to dealer market and store leadership
- Monitors competitive distribution in marketplace and provides feedback on changes and trends
- Responsible for other Duties/Projects as assigned by business management as needed
- Supported Walmart doors in 2022. Key objectives were to drive sales in five assigned locations in Lakeland FL
- Worked closely with Third party support T-Roc District Managers, Directors and WSP reps to drive focus on Metro by T-Mobile brand.
- Maintained up-to-date knowledge of competitor products and pricing in market served
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Organized meetings with District Managers, Territory Managers, Store Managers and Sales experts to discuss upcoming promotions, key strategies, tasks and action plans.
Merchandising Specialist
Mosaic Sales Solutions
01.2008 - 09.2009
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Assembled quarter and full-size point of purchase promotional displays.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Established strong vendor relationships to maintain and support business.
- Cut -in and introduce new items and maintain shelf standards and inventory, including rotation of gift card products.
- Implement shelf plan-o-grams and supply and place point of sale materials.
- Complete all store calls assigned and achieve acceptable effectiveness rate on assigned work.
- Build and maintain rapport with store personnel to effectively meet company and client objectives.
- Supervise and communicate information on product lines related to maintenance or sales activities and promotions to team card merchandisers.
- Prepare and submit to management all required documentation timely.
- Organized meetings for up to 10 staff members to discuss upcoming promotions, key strategies and tasks.
Education
Bachelor’s Degree - Business Administration
Ashford University
San Diego, CA2019
Associate Degree - Human Services
Borough of Manhattan Community College
Manhattan, NY2006
Skills
- Word, Excel, PowerPoint
- Business Objective Analysis
- Customer Support
- Sales Goals
- Strategic Initiatives
- Team Support
- Sales Quota Management
- Customer Feedback
- Team Meetings
- Best Practices
Additional Information
- ACHIEVMENTS · Top Contributor Award 2016, 2017, 2018, 2019, 2020 · Winner Circle Award 2018, 2019
Timeline
Dealer Development Manager
T-MOBILE
01.2009 - Current
Merchandising Specialist
Mosaic Sales Solutions
01.2008 - 09.2009
Bachelor’s Degree - Business Administration
Ashford University
Associate Degree - Human Services
Borough of Manhattan Community College
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