Volnya Ruiz
Kailua,HI
Summary
EXECUTIVE ASSISTANT:
Trilingual Executive Assistant (English, Portuguese, Spanish) with over a decade of experience in administration, strategic planning, and organizational management. Adept at managing complex schedules, coordinating travel, and providing high-level executive support. Proven ability to enhance office efficiency and foster positive work environments. Seeking to leverage expertise in a dynamic team to drive performance and achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Retail Operations LLC
Bridgestone Firestone
02.2024 - Current
- Resolved customer complaints promptly and professionally while following company policies.
- Assisted customers in locating items or providing information about products.
- Maintained accurate records of purchases, returns, invoices, payments.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Worked closely with management team to set goals and objectives for the retail store.
- Managed inventory levels and tracked product sales data to identify trends in customer demand.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Provided assistance over the phone.
Assistant Manager/Part-Time
Mojito cafe
02.2023 - 08.2024
- Coordinated training sessions for new staff members.
- Scheduled employee shifts to meet operational needs while adhering to labor laws.
- Supervised cash handling procedures and monitored inventory levels.
- Help manage restaurant operations.
- Oversee inventory management and stock levels to prevent shortages.
- Ensure compliance with health and safety regulations.
- Maintain records of employee attendance and performance.
- Quickly address and resolve operational issues or staff conflicts.
- Promote a positive work culture and team collaboration.
- Adapt to changing situations and make decisions to maintain smooth operations.
Career Break
Moving to Hawaii
12.2021 - 12.2022
- Relocated to Hawaii, US which required significant planning and adjustment.
Senior Executive Assistant
Achieve Languages Oxford University
07.2014 - 11.2021
- Executed comprehensive scheduling and coordination of meetings, appointments, and events
- Oversaw efficient office management, optimizing workflow and ensuring a smooth work environment
- Managed the executive's calendar, strategically allocating time and resources
- Screened and managed various forms of communication, including phone calls and emails, maintaining a high level of professionalism.
- Facilitated travel arrangements, flights, accommodations, and transportation, to ensure smooth and stress-free executive travel.
- Proficiently processed expense reports, demonstrating attention to detail and accuracy in financial documentation.
- Maintained inventory and conducted data entry, ensuring the integrity of records.
- Prioritized tasks based on urgency and importance, adeptly managing competing demands to maximize productivity.
- Completed special projects as required, showcasing adaptability and problem-solving skills.
- Effectively coordinated office operations and procedures, contributing to the overall efficiency of the workplace.
- Managed event logistics, including coordinating catering and overseeing meeting space setup, ensuring seamless and successful events.
ESL Coordinator
Achieve Languages Oxford University
02.2010 - 06.2014
- Collaborated with faculty members to ensure students had access to necessary materials and resources, creating an environment conducive to learning.
- Executed exchange programs to enhance cross-cultural experiences and broaden students' perspectives
- Formulated innovative and tailored lesson plans to cater to a diverse student population with varying levels of English proficiency
- Integrated technology into the classroom instruction to enhance learning experiences for English learners.
- Provided guidance and assistance to new teachers working with ESL students.
- Collaborated with teachers to ensure effective integration of ESL students into mainstream classrooms.
- Advised teachers on how to effectively incorporate ESL strategies into their classroom instruction.
- Maintained records of student performance for reporting purposes.
- Coordinated field trips or other events designed specifically for English Learners.
Education
Bachelor in Art -
FESP University
Bachelor in Business Administration -
Catholic University
Skills
- Calendar Management
- Executive Support
- Office Administration
- Strategic Planning
- Research capabilities
- Travel Arrangements
- Administrative Support
- Office Management
- Customer Service
- Professional and mature
- Google suite
Timeline
Retail Operations LLC
Bridgestone Firestone
02.2024 - Current
Assistant Manager/Part-Time
Mojito cafe
02.2023 - 08.2024
Career Break
Moving to Hawaii
12.2021 - 12.2022
Senior Executive Assistant
Achieve Languages Oxford University
07.2014 - 11.2021
ESL Coordinator
Achieve Languages Oxford University
02.2010 - 06.2014
Bachelor in Business Administration -
Catholic University
Bachelor in Art -
FESP University
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