VOLODYMYR KRUSHYNSKYI
East Falmouth,USA
Summary
IT professional with proven expertise in customer support, networking, and cybersecurity. Committed to continuous learning and delivering high-quality work to enhance operational efficiency. Strong problem-solving skills and a track record of improving system performance.
Overview
6
6
years of professional experience
Work History
PROJECT MANAGER
Makrams Inc.
Anaheim, CA
08.2025 - Current
- Use CAD/CAM Software
- Add custom modifications to the software
- Generate and send G-Code to CNC machine
- Ensure accuracy of the created files
CNC TECHNICAL SUPPORT TIER 3 / DEVELOPMENT
KCD Software
Cataumet, MA
08.2024 - Current
- Use VBS to write post for customer CNC machines
- Add modifications to customer software
- Fill out paperwork for sales
- Troubleshot technical issues related to software functionality and CNC
OWNER
Guitar Template Network
East Falmouth, MA
10.2019 - Current
- Operated CAD/CAM software to produce precise engineering designs.
- Created detailed 3D models to meet project specifications.
- Fulfilled complex customer requests to ensure satisfaction and accuracy.
CNC TECHNICAL SUPPORT TIER 2
KCD Software
Cataumet, MA
09.2022 - 08.2024
- Assist customers with their issues
- Complete sales paperwork
- Add custom modifications to customer software
- Troubleshooting issues
- Help training new hires
DAIRY CLERK
Stop And Shop
East Falmouth, MA
02.2022 - 09.2022
Carpenter Brown Building Co.
, US
11.2021 - 02.2022
Education
MASTER OF SCIENCE (M.S.) - SOFTWARE ENGINEERING AND PROJECT MANAGEMENT
Champlain College
VT08-2026
Bachelor of Science - CYBER SECURITY
Champlain College
Burlington, VA08-2025
Associate of Science - CYBERSECURITY
Cape Cod Community College
MA05-2024
Skills
- Programming and scripting languages
- Debugging/Troubleshooting
- Networking (VLANs, ACL, VPN)
- Linux/Windows administration
- Jira
- GitHub
- Soft Skills
- Ticketing System
- CRM Tools
- Cybersecurity knowledge
- SIEM management
- Collaboration
- Problem-Solving
References
References available upon request
Languages
- RUSSIAN, Native
- ENGLISH, Fluent
- UKRAINIAN, Advanced
Timeline
PROJECT MANAGER
Makrams Inc.
08.2025 - Current
CNC TECHNICAL SUPPORT TIER 3 / DEVELOPMENT
KCD Software
08.2024 - Current
CNC TECHNICAL SUPPORT TIER 2
KCD Software
09.2022 - 08.2024
DAIRY CLERK
Stop And Shop
02.2022 - 09.2022
Carpenter Brown Building Co.
11.2021 - 02.2022
OWNER
Guitar Template Network
10.2019 - Current
MASTER OF SCIENCE (M.S.) - SOFTWARE ENGINEERING AND PROJECT MANAGEMENT
Champlain College
Bachelor of Science - CYBER SECURITY
Champlain College
Associate of Science - CYBERSECURITY
Cape Cod Community College
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